Sales and Booking Manager - Based on Site
We are looking for a Sales and Bookings Manager. Please note that this position is based on site.
The key responsibilities include, but are not limited to:
Our People
- Delights our customers by delivering service excellence and demonstrating behaviours in line with our vision and values.
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Engages with our customers and acts as an ambassador for Young’s.
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Takes ownership for dealing with customer queries and complaints in a professional manner.
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Supports their team members and communicates well with the whole team, front and back of house.
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Deals with enquiries, bookings and requests in a timely and professional manner whilst actively promoting the business, maximising turnover and delivering service excellence.
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Takes ownership for their own development and is willing to learn new skills and explore opportunities to continually improve and progress.
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Attends central sales training when required.
Our Offer
- Assist the General Manager in identifying potential opportunities, packages and menus to maximise sales and enhance the customer experience.
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Proactively drive booking enquiries for social and corporate occasions, through proactive outreach, marketing, networking and building relationships.
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Drive sales for key seasonal campaigns as required by the site (Summer parties, Sporting events, Christmas)
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Drive sales through digitally marketing the business; sending sales driving mailers and engaging social posts
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Maintain industry awareness to understand the competitive market and takes appropriate action to ensure own pub stays ahead in the marketplace
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Understands our customer needs (occasion, budgets, expectations, confidence, trust) and actions appropriately
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Maximises sales by best use of all areas of the business, identifying opportunities and time slots to increase pre-booked sales and driving spend per head
Our Processes
- Through the effective use of business processes and systems, manage business performance against financial targets and standards set out my GM
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Develops and implements an ongoing strategy and quarterly sales driving marketing plan to maximise private hire opportunities and customer engagement
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Supports and delivers pre and post shift briefings to ensure effective communication of all parties and events
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Manages use of the tills and handling of deposits in line with company standards
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Maintains an ongoing sales plan and evaluates activities to ensure they add to the profit of the business
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Managing all inbound booking enquiries efficiently with maximum conversion through Collins.
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Drive spend through suggestive selling and pre sold packages / items for all parties and events
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Host face to face meetings and show arounds with customers
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Build new relationships and establish new business with customers and corporates to drive sales
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Plan and host events, driving reasons to visit and increasing footfall and sales
