Guest Experience Assistant Nights/ Night Porter
ABOUT US:
Located in the heart of the Highlands' capital, B&B Hotel Inverness offers contemporary comfort in one of Scotland's most vibrant destinations. Perfectly positioned in Inverness city centre, the hotel provides an ideal base for both business and leisure travellers looking to explore the rich history, culture, and breathtaking landscapes of the Highlands.
With 90 modern, thoughtfully designed bedrooms, guests can enjoy a relaxing and comfortable stay supported by warm hospitality and excellent value. Whether visiting for a city break, business trip, or as a gateway to iconic Highland attractions, B&B Hotel Inverness combines convenience with quality to ensure every stay is effortless.
From the world-famous shores of Loch Ness and the dramatic landscapes of the Cairngorms to the North Coast 500, Culloden Battlefield, and the historic Inverness Castle, the region offers unforgettable experiences just moments from the hotel. Guests can immerse themselves in Highland history, discover renowned whisky distilleries, enjoy scenic walks and cycling routes, or simply experience the welcoming atmosphere of Scotland's Highland capital.
At B&B Hotel Inverness, modern comfort, genuine hospitality, and an exceptional location come together to create the perfect base for discovering everything the Highlands have to offer.
THE ROLE:
To generally assist the Night Management team in ensuring the comfort, service and safety of our guests and property through the night. Our shift pattern for this role is 4 nights on, 4 nights off.
Key things you will be responsible for:
- Warm, friendly and informative welcomes
- Enquiries in person, by telephone and by email.
- Providing information on facilities and promoting guest experiences
- Registration of visitors and contractors
- Use of all Front Office IT systems including Microsoft Office, Opera HMS, TillHUB amongst others.
- Basic administration, printing and distribution of reports
- Fire team responsibilities in the event of an evacuation
- Cleanliness and presentation of lobby area and guest corridors
- Security patrols, floor walks and fire exit checks throughout the building including the use of Cogard system
WHO WE ARE LOOKING FOR:
We embrace people with widely varying personalities from many different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
- Hotel or Customer service experience at minimum 3 Star property
- Great interpersonal skills, with an ability to build excellent working relationships
- Thoroughness, with keen attention to detail
- A flexible approach to work to meet operational demand
- Excellent communication skills
- Basic IT skills and ability to use hand held technology
WHAT’S IN IT FOR YOU?
Here’s what to expect when you work as part of our team:
- Enhanced holidays with long service
- Free Gym Membership
- Free parking
Pay: From £26,500.00 per year
Benefits:
- Gym membership
- On-site gym
- On-site parking
Work Location: In person
