Fast Response Parts Coordinator - Monday to Friday
Maternity contract - 12 months
2 days working from home
- 25 days holiday per year, plus bank holidays
- Life Assurance
- Access to a range of other benefits & perks
- Company pension scheme
- Canteen and Gym on-site
Role overview
This is a great opportunity to work on our Fast Response Parts Team, which is crucial to our customers’ overall experience. We’re looking for the right candidate to help solve problems, drive high standards and help to source parts in order to get our machines in the field up and running as quickly and efficiently as possible.
You’ll work alongside a team of co-ordinators that drive part ordering activities in their assigned area of the country. The team works closely with our Supply Chain and catering part suppliers. They play a key role in coordinating the ordering, tracking and expediting of parts, whilst supporting our operations teams and engineers in the field.
Previous laundry/catering machine or part experience is desirable but not essential as full training will be given.
Key tasks
- Working within a team of coordinators and collaborating with our engineers and Supply Chain
- Processing part orders and ensuring cost effectiveness and timely deliveries
- Problem solving to find the correct information (to avoid part delays and reduce machine downtime)
- Liaising with suppliers to source part information and manuals
- Expediting orders for critical repairs
- Raising quotes with the support of our automated system
- Supporting with admin activities
Criteria
Essential (attributes required for candidate to be considered)
Desirable (attributes can be trained or developed)
Knowledge and Skills (what you know and what you can do)
Confident communicator
Problem-solving abilities
Multi-tasking
Experience (what you have done)
Excellent customer service
Experience with part manuals
Dealing with suppliers
Laundry/catering machine experience
Personal qualities
(the way you think and act)
Eager to learn
Job Types: Full-time, Temporary, Fixed term contract
Pay: Up to £26,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Work from home
Ability to commute/relocate:
- Sowerby Bridge HX6 4AJ: reliably commute or plan to relocate before starting work (required)
Experience:
- processing parts orders: 1 year (preferred)
Work Location: Hybrid remote in Sowerby Bridge, HX6 4AJ
