Business Operations Coordinator (Apprentice)
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.
We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: Initially a Fixed term contract for 15 months to cover the lifetime of the apprenticeship. On successfully passing your apprenticeship qualification, we are committed to offering a suitable permanent position.
Working hours: 35 hours per week is full time. As an apprentice you will be spending 20% of your time on off-the job learning, which includes attending lectures/tutorials with your training provider.
Location: London, Exchange Tower
Reporting to: Health and Safety Manager
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our hybrid policy sees us all working at least four days across a fortnight in the office. As well as e xtensive opportunities for personal and career development.
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
In the Business Operations team, we use our expertise and partnering skills to help maintain and develop our overall business continuity and health and safety capabilities including, working with a range of our stakeholders, departments as well as external third parties too. We assist in maintaining and improving the organisations resiliency and protecting our, people, brand and reputation.
The Business Administrator Apprentice role is a developmental position, and you will learn and develop skills in a wide range of areas, supporting the team in a combined strategic role focused on protecting a company’s people, operations, and reputation.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Why You'll Love Working w ith Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy . They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
To apply, please upload a current CV, which includes your qualifications. If you are still studying add your predicted grades. We will be reviewing your qualifications to ensure you are eligible for the apprenticeship you have applied for.
If you do not hold the required qualifications, you will not be eligible for this Apprenticeship
Applications need to be submitted by 15 th June 2026 . Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
Once you have applied, the recruitment process is as follows:
Online tests: The team will review your qualifications once the job advert has closed. If you meet the requirements, you will be emailed t he tests to complete, which must be completed within 72 hour s . The tests are:
· Cognitive Ability test to assess your problem solving, critical thinking & attention to detail
· Workplace Behaviour Assessment, to evaluate if you’d be happy in the role applied for.
On-demand Video interview: If you pass the previous stage , you will be sent an on-demand video interview to complete. This is your opportunity to tell us why you have applied for an apprenticeship, and how you feel you would be a good fit for the apprenticeship you applied for. You have 72 hours to complete this step. If you are successful, you will be invited to an interview.
We partner with Criteria to deliver the assessments & video interview. You can visit their website to learn more about the platform & read their privacy notice.
Face to face interview: If you are successful after the on-demand video interview, you will be invited to an interview with your future team. Here we are looking to understand if you have the skills to excel in the apprenticeship. It is also your opportunity to learn more about the Financial Ombudsman Service & what you’ll be doing as an apprentice.
A full job profile is available on request and will be provided to candidates shortlisted to the candidates that have been shortlisted to the on-demand Video interview
The Financial Ombudsman is an Equal Opportunity Employer and Disability Confident Employer
