Job Description
Job Title: Senior Business Support Officer
Organisation: Lambeth GP Federation
Salary: A4C Band 6 Equivalent, £35,392 - £42,618 per annum
Hours: 30 per week
Contract: Permanent
Responsible to: Managing Director
Accountable to: Lambeth GP Federation
Base: HQ – Akerman Health Centre, Second Floor, 60 Patmos Road, Brixton SW9 6AF
Background and context
Lambeth GP Federation is a dynamic, forward-thinking organisation committed to strengthening primary care across Lambeth. We work closely with GP practices, local communities, and system partners to deliver high-quality, integrated healthcare services.
We are seeking an experienced and motivated Senior Business Support Officer to provide senior-level administrative, operational, and governance support across the Federation. This role is pivotal in ensuring smooth running of our Executive Board, Committees, and operational teams, supporting strategic priorities and facilitating effective decision-making.
You will lead on business administration, coordinate complex meetings, manage governance processes, produce high-quality reports, and support performance monitoring. In addition, you will ensure efficient communication and collaboration with both internal teams and external partners.
Key Responsibilities:
- Organise, minute, and manage follow-up for Executive Board and committee meetings.
- Lead project coordination, reporting, and performance monitoring across the organisation
- Draft internal and external communications.
- Ensure compliance with governance, confidentiality, and data protection standards.
- Support financial monitoring and budget-related tasks.
- Responsible for day-to-day office management at HQ. This includes making sure all Core Team staff are aware of the current processes and procedures in the workplace and the working environment is fit for purpose.
- Manage Core Team sickness and annual leave rotas and report this to the MD.
- Manage the generic inbox for the organisation, which will involve identifying the most appropriate member of the team to respond to the communication received within the inbox.
- Responsible for the organisation, co-ordination, and minuting of key meetings, liaising with internal staff at all levels and external bodies as appropriate. This will include internal weekly Board meetings and Lambeth GP Provider Alliance Meetings.
- Prioritise and organise the day-to-day workload while maintaining confidentiality of information throughout the full range of duties involved.
- Develop and maintain effective electronic filing systems. In particular, the up-to-date workforce database, including Clinical and Non-Clinical staff across our Lambeth Practices.
- Manage and deal effectively with all incoming post, emails, and telephone enquiries, using initiative, knowledge, and sound judgement to address any queries.
- Produce regular reports for analysis and create databases that can be utilised effectively.
- Always produce a high standard of work, in particular when working under pressure, in order to meet deadlines.
- Liaise with all levels of staff to ensure effective communication is maintained.
- Co-ordinate the HR processes across the organisation and be first point of contact for recruitment, including pre-employment checks.
- Produce draft staff contracts for Executive Board Level approval.
- Provide regular reports to the Executive Board and advise on all matters relating to administrative services.
- Support development of the training and development plan for the Lambeth GP Federation.
- Be able to present complex information in a range of formats, including verbally and where more effective through the use of information technology.
- Undertake training as necessary in line with the development of the post and as agreed with line manager as part of the personal development planning process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Undertake any other duties at the request of the line manager which are commensurate with the role, including project work.
About You:
- Proven experience in senior administrative, operational, or governance roles.
- Strong understanding of NHS structures, primary care, or healthcare delivery.
- Excellent organisational, communication, and problem-solving skills.
- Ability to work independently, prioritise competing demands, and deliver to deadlines.
- Skilled in Microsoft Office, including Word, Excel, PowerPoint, and Teams.
- Demonstrates integrity, professionalism, and commitment to public service values.
Desirable:
- Experience working in primary care, or multi-partner healthcare organisations.
- Experience in project management or supervising staff.
Why Join Us?
This is an exciting opportunity to contribute to a growing organisation at the heart of Lambeth’s healthcare system. You will play a key role in driving operational excellence, supporting clinical and non-clinical teams, and shaping innovative primary care delivery.
How to Apply:
Applications should include a CV and covering letter addressing the person specification.
Organisational Values:
The post holder will:
- Take pride in what they do – strive for highest standards on own work and challenge colleagues to do the same
- Strive to be the best – in terms of teamwork
- Act with integrity - be trustworthy and be accountable for own work
- Respect others – actively give and receive feedback
CONFIDENTIALITY
As an employee of the Lambeth GP Federation, you may gain knowledge of a highly confidential nature relating to the private affairs, diagnosis and treatment of patients, information affecting members of the public, matters concerning staff and details of items under consideration by the Boards. Under no circumstances should such information be divulged or passed to any unauthorized person. This includes holding conversations with colleagues concerning patients or staff in situations where the conversation maybe overheard. Breaches of confidence will result in disciplinary action which may involve dismissal.
EQUAL OPPORTUNITIES
Lambeth GP Federation and practices is designed to ensure equality of opportunity in employment and service delivery. All staff will be expected to comply with these policies and practices.
HEALTH AND SAFETY
All staff have a responsibility to maintain the health and safety of self and others within the performance of their duties
This job description is not intended to be exhaustive. The duties and responsibilities may vary over time to meet the changing requirements of the Lambeth GP Federation and Senior Business Support Officer will be expected to undertake any other relevant duties appropriate to the grading of the post and the requirements of the service.
PERSON SPECIFICATION
Post Title: Senior Business Support Officer
Organisation: Lambeth GP Federation
ESSENTIAL
Qualifications
- Educated to degree level or equivalent experience in business administration, management, or related field
- Evidence of Continuing Professional Development
Knowledge and Experience
- Good understanding of the NHS
- Experience of working within a Primary Care setting
- Experience in an administrative role
- Experience of interfacing with multiple partners and key stakeholders
- Understanding of, and commitment to public service values of pride, integrity and respect
Skills and Abilities
- Proficient knowledge of Microsoft Office
- Some functional knowledge of EMIS / AccuRx
- Strong problem solving skills
- Excellent communication and listening skills
- Excellent organisational skills
- Strategic thinking - ability to anticipate and resolve problems before they arise.
- Ability to work under pressure and to tight deadlines
- Ability to present ideas persuasively and with clarity
Personal Qualities
- Integrity and high ethical standards
- A strong personal commitment to the values of the healthcare system
- Independent and impartial approach
- Sound judgement and an enquiring mind
- Team player
- Good personal networking skills
Other specific requirements
- A commitment to working closely with a range of external organisations such as Health and Social Care partners
- Genuine interest in healthcare issues and a commitment to the needs of the local community
- Understanding of public, patient and stakeholder expectations of the NHS
Pay: £31,967.00-£38,493.00 per year
Experience:
- working within an NHS Primary Care setting: 3 years (required)
Work Location: In person
