Brotton
Full Time
£27,310.83 per annum
We have an exciting opportunity for a Service Lead to join our supported living service in Brotton. This is a key role where you’ll support the delivery of high‑quality, person‑centred services, enabling people to achieve their individual goals and live full, valued lives within their community.
Reporting to the Deputy Manager, you’ll support the effective leadership and management of services, providing guidance to staff teams and ensuring positive outcomes for the people we support.
As a Service Lead, you will:
- Lead and support a cluster of services, including two supported living services and a small outreach service, in the Manager’s absence
- Support the day‑to‑day running of services to ensure agreed levels of support are delivered
- Complete staff rotas and provide supervision and guidance to staff teams
- Attend reviews with the people we support and contribute to positive outcomes
- Update and maintain support plans and risk assessments
- Complete medication and finance audits
- Ensure safeguarding procedures are followed and promoted across services
- Act as a role model for staff, promoting good practice and positive values
- Lead, attend and contribute to team meetings and service user reviews
- Ensure medication procedures, activity timetables and daily routines are upheld
- Undertake specified managerial responsibilities contributing to overall service management
- Support on shift where required to meet the needs of the people we support
You will also play a key role in assessing individuals and developing Person‑Centred Plans, supporting staff teams to implement these effectively.
- The role is typically 80% on shift and 20% off shift completing administrative duties
- Due to service needs, you may occasionally work 100% on shift
- Flexibility is essential and may include evenings, weekends and sleepover cover
Essential:
- Level 3 qualification in Health & Social Care
- Demonstrable experience supporting people with learning disabilities in an enabling environment
- Strong understanding of, and commitment to, Person‑Centred Care
- Knowledge of the needs of people with learning disabilities, autism, mental health needs or complex care
Desirable:
- Experience leading or supervising a staff team
- Full UK driving licence
We’re looking for someone who can demonstrate:
- A positive attitude to the development of people with learning disabilities
- Ability to take responsibility and lead by example
- Good communication skills
- A strong commitment to people with learning disabilities
- Reliability, honesty and trustworthiness
- Flexibility to meet the needs of individuals and services
You’ll have a rewarding role working with a supportive team and the opportunity to make a real difference to people’s lives. We’ll support you throughout your career to learn, develop and grow.
Everything we do is guided by our values of:
Respect – Honesty – Responsibility – Excellence
At Real Life Options, we treat our people with the same respect and care we show to the people we support. In return, we offer:
28 days paid holiday (pro-rata for part-time)
Fully accredited training to help you thrive
Employer-contributed pension scheme
Health Cash Plan (for contracted staff)
❤️ £10,000 Life Cover
Free Employee Assistance Programme (incl. counselling & financial support)
️ Access to discounts via our Reward Gateway
Financial Wellbeing Scheme
Refer-a-Friend Bonus
Staff Recognition Programmes
Real Life Options is a registered charity supporting people with learning disabilities and autism. Join us and start each day knowing you’re making a real difference — supporting greater independence and creating more opportunities for the people we support.
We’re proud to be an equal opportunities employer and welcome applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know.
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