Westbourne provides class leading breakdown cover across Southern England. Currently a leading provider in the UK market, with ambitious plans to grow, Westbourne prides itself on offering inspirational customer service with key benefits including:
- Rapid response to stranded motorists.
- Effective roadside repair with over 80% of cars fixed at the roadside.
- Reassurance – Westbourne give priority to vulnerable drivers.
- Workshop back up – Westbourne customers receive priority service at Company workshops backed up with a national network of motor codes approved repair facilities to get customers back on the road in the shortest possible time.
- Individual – customers are not numbers, everybody receives a tailored service based on individual circumstances.
Included in the range of services offered are:
- Roadside Assistance following vehicle breakdown for cars and commercial vehicles.
- Vehicle Recovery following major breakdown or accident to any UK destination.
- Workshop Repair for repairs not possible at roadside and for general servicing and vehicle maintenance including MOT testing.
- Secure vehicle parking for vehicles, normally following road traffic accident, awaiting insurance inspection or disposal.
- Motoring advice and customer support.
The Company operates from key locations across the South. All sites benefit from vehicle repair workshops, a fleet of rescue recovery vehicles and suitable stocks of replacement parts.
Westbourneoperates a fleet of fully equipped service vehicles across its working area.
You will be provided with a fully equipped roadside vehicle capable of a wide range of roadside repairs. Vehicles are fitted with the latest diagnostic equipment to quickly identify faults on a wide range of cars and light commercial vehicles.
Service vans are fitted with towing equipment capable of recovering the majority of motor vehicles either to a repair workshop or to the customer’s chosen destination.
The aim of a Westbourne Technician is to safely repair as many vehicles as possible at the roadside. The ethos of Westbourne is to repair more cars than its competitors.
Roadside Vehicle breakdown encompasses breakdowns either at the customer’s home address or at any location within the UK.
The first priority of the technician is always the care and safety of any customers present with the vehicle.
All makes and models of vehicles are covered and technicians are expected to diagnose and repair the majority of faults at roadside.
Depending on workloads and call times technicians may be asked to carry out further basic repairs to these vehicles in the workshops.
In addition to the repair of vehicles, a roadside technician, where equipped with a suitable vehicle, will recover non repairable vehicles. Recovery use of roadside technicians is normally limited to more local recovery (within 60 miles), with long distance recovery carried out by dedicated recovery drivers.
Technicians work the following rota:
4 days on duty followed by 2 days off, with the same shift start for each 4 days. Changing to a different shift start time after each set of days off.
Or if night work is your preference, we have some permanent night shift patterns available too.
Job Type: Full-time
Pay: £34,000.00-£48,000.00 per year
Benefits:
- Company pension
- Store discount
Application question(s):
- Have you held your full driving licence for a minimum of 3 years?
Experience:
- Automotive diagnostics and repair: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Newbury (Berkshire)
