Medical Expert Support Coordinator
North Manchester (M8 4JY) | Office-based
Monday–Thursday, 9am–5pm & Friday 8.30am-4.30pm
Ardent is a growing medico-legal consultancy supporting doctors who act as expert witnesses in clinical negligence and personal injury claims. We work closely with medical experts and solicitors to ensure cases are managed accurately, professionally, and in line with defined legal timeframes.
The purpose of the role
This role supports medical experts by ensuring their medico-legal cases are managed accurately, consistently, and in line with clearly defined processes and service-level timeframes.
The role involves a high volume of structured, detail-focused administrative work, where maintaining accuracy over repetitive tasks is essential to supporting legal cases and protecting professional standards.
Is this role right for you?
This role suits someone who:
- enjoys structured, detail-heavy work and takes pride in accuracy
- is comfortable working on repetitive tasks while maintaining a high level of concentration
- can maintain consistency and attention to detail over sustained periods of time
- is able to work within defined processes, checklists, and service-level timeframes
- remains calm and methodical when managing multiple cases and deadlines
- is comfortable taking ownership of their work, knowing accuracy is critical in a legal environment
- prefers a professional, office-based working environment
What you’ll be doing
- Setting up and managing medico-legal cases accurately
- Managing multiple cases simultaneously while maintaining attention to detail
- Updating and maintaining case information using internal systems (CRM)
- Uploading, checking, and organising medical records and documentation
- Communicating professionally with solicitors and medical experts
- Managing tasks in line with agreed processes and service-level timeframes
- Carrying out high-volume, process-driven administrative tasks while maintaining accuracy and consistency across all cases
Training & support
- Structured onboarding and competency-based training
- Dedicated buddy support
- Gradual allocation of responsibility as confidence and capability develop
- Clear guidance, processes, and expectations from day one
What’s on offer
- 37.5 hours per week, Monday–Friday (9am–5pm)
- No evenings or weekends
- 33 days annual leave including bank holidays
- Additional annual leave with length of service
- Monthly half-day Friday (after qualifying period)
- BUPA Cash Plan
- Free parking
- Company events and long-service benefits
Skills & attributes
- High attention to detail and accuracy
- Strong organisational and workload-management skills
- Ability to maintain focus and accuracy when working on repetitive or high-volume tasks
- Calm, professional written and verbal communication
- Confidence learning and using multiple systems
- Reliable, methodical, and team-focused approach
Equal Opportunities
Ardent is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to providing equal opportunities in employment.
Job Types: Full-time, Permanent
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Application question(s):
- This role involves structured, detail-heavy, and process-driven work, often managing multiple cases at the same time.
What appeals to you about this type of role, and how do you stay accurate when working on repetitive or high-volume tasks?
- This is a fully office-based role in North Manchester (M8 4JY), Monday to Friday, 9am–5pm. Please confirm that you are comfortable with this working arrangement.
- How many years of experience do you have working in an office-based or administrative role, and what types of tasks did this involve?
- Which of the following best describes your previous role? (Select one)
Primarily administrative / data-focused
Mixed admin and customer interaction
Primarily customer-facing
No office experience
Work Location: In person
