Company Overview
Student Cribs is the leading provider of second and third year student housing in the United Kingdom. We are dedicated to offering stylish, contemporary properties with modern facilities, ensuring a high standard of living and excellent customer service for our tenants.
Summary
A lettings-focused role responsible for driving occupancy across our professional portfolio. You will own the full letting cycle — from generating demand and conducting viewings through to securing tenancies and managing tenant relationships — working closely with the marketing team on channel strategy. This is an exciting opportunity to build a new department and own it's success!
Responsibilities
- Drive occupancy across the professional portfolio, taking ownership of lettings performance from first enquiry through to signed tenancy.
- Identify and develop new letting channels — employer direct, relocation agents, NHS and local authority referral schemes, and community networks — briefing the marketing team for deployment.
- Manage the full viewing process, conducting accompanied viewings, following up promptly, and converting enquiries into lets at pace.
- Build and maintain relationships with local letting agents, employer HR teams, and community partners to generate a consistent pipeline of prospective tenants.
- Review and set rents competitively on every void, making data-led recommendations on pricing and market positioning.
- Manage tenant relationships throughout the tenancy, acting as the primary point of contact and resolving issues promptly to maintain high satisfaction and retention.
- Oversee tenancy renewals proactively, conducting rent reviews in line with market comparables and the portfolio’s rental growth target.
- Ensure council tax accounts are correctly set up and managed for each professional property, liaising with the local authority as required on any changes to occupancy.
- Work with the operations team to ensure properties are maintained to the professional lettings standard and that any issues affecting lettability are escalated and resolved quickly.
- Ensure all lettings activity is compliant with current legislation including Right to Rent and deposit protection requirements.
- Maintain accurate CRM records and submit weekly performance reports
Experience:
- Solid experience in professional lettings – you know what great looks like
- Seriously organised you manage time and priorities like a pro
- A brilliant team player who can build great relationships all-round
- Confident owning a budget and happy being accountable for results
- A confident communicator especially on the phone
- Comfortable switching gears you adapt quickly when priorities change
- Customer-first mindset, from first enquiry right through to end of tenancy
- Great at juggling multiple projects at once (without dropping the ball)
Pay: £35,000.00-£45,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Referral programme
- Sick pay
Work Location: In person
