Hillcrest Homes is recruiting for a Customer Service Advisor
Working Hours for this position are as follows:
Monday - Wednesday 08.00 - 16.30, Thursday - 11.45 - 16.30, Friday 08.00 - 16.00
About the Role
Hillcrest Homes has an exciting opportunity for a repairs customer service advisor to join our Customer Service team.
Could you be the voice of Hillcrest, on the phone and online. Are you able to deliver an exceptional customer experience and find solutions by using your knowledge, operational expertise, and enthusiasm?
As an advisor you will:
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Work in a friendly customer focussed team providing quality advice and support to customers around general repairs and maintenance
- Diagnose and allocate repairs to the correct trades using a schedule of rates system
About You
You will:
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Be qualified to a minimum level 5 of the Scottish Credit Qualifications Framework or equivalent professional qualification
- Have a proven track record of providing excellent customer service
- Be experienced in responding to customer enquiries via email and online
- Be confident in using IT applications and ability to learn new systems
This post will suit someone with a friendly manner, excellent listening skills and can work independently and as part of a team. Repairs knowledge or experience is desirable but not essential as full training will be provided
Please note: interviews will likely take place Tuesday, 14 July 2026
About the Benefits
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32 days minimum annual leave (based on full time hours)
- Option to buy or sell annual leave (subject to eligibility)
- Family Friendly Policies
- Death in Service (three times annual salary or a minimum of £10,000)
- Defined contribution pension scheme available (2 Options):
- Option 1 - Contributions = 5% Employee and 3% Employer
- Option 2 - Contributions = 8.5% Employee and 8.5% Employer
- Home and Tech Scheme: Spread the cost through salary sacrifice and save up to 8% on thousands of home and tech products at John Lewis, IKEA and Currys (subject to eligibility)
- Cycle to Work Scheme: Spread the cost through salary sacrifice and save up to 47% on bikes and accessories (up to £2,000) (subject to eligibility)
- Enhanced Health Care Package including:
- £50 towards chiropody and podiatry
- £60 towards dental care
- £75 towards the costs of eye related care
- £150 towards Practitioner fees, including physiotherapy
- £200 Birth and Adoption grant (subject to eligibility)
- £200 towards specialist consultations and investigations
- Unlimited access to online, telephone and video GP appointments via Aviva Smart Health
- Access to Perkbox: providing a wide range of deals and discounts including Argos, IKEA and many more
We acknowledge that AI can support applications, but we ask that yours reflects your true self. By applying, you confirm that all information is accurate and represents your own knowledge, skills and experience.
Sponsorship
Please note that Hillcrest Homes do not hold a licence to sponsor any visa applications at present.
Hillcrest are committed to safeguarding and promoting the welfare of all the people we support. All roles are subject to thorough pre-employment checks including references, and a Disclosure Scotland check or PVG (Protecting Vulnerable Groups) check to ensure the safety and wellbeing of those we support. All employees are expected to uphold our values and adhere to safeguarding policies and standards throughout their work.
