Operational Support Specialist
Job Type: Full-Time
About Us
John Cullerton & Sons Limited is a well-established Electrical and Mechanical company committed to delivering high-quality solutions and exceptional service to our clients. As our business continues to grow, we are looking for a proactive, organised, and detail-oriented Operational Support Specialist to join our team.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment and wants to play a key role in supporting the day-to-day operations of a successful business.
The Role
As an Operational Support Specialist, you will be responsible for providing administrative and operational support across multiple departments, helping to ensure the smooth and efficient running of our business. You will work closely with engineers, clients, suppliers, and internal teams to maintain accurate records, coordinate workflows, and resolve operational issues.
Key Responsibilities
- Process engineer job cards and prepare weekly timesheets.
- Answer incoming telephone calls and communicate professionally with clients, suppliers, and colleagues.
- Conduct follow-up calls and provide updates as required.
- Accurately allocate and input supplier invoices against the correct jobs.
- Support various departments by responding to operational requests and providing timely assistance.
- Maintain accurate records and ensure all data is up to date and easily accessible.
- Investigate and resolve operational issues, identifying practical and effective solutions.
- Create, update, and maintain operational procedures, manuals, and documentation.
- Assist with the onboarding and training of new employees on company systems and processes.
- Monitor operational performance and prepare reports to identify trends and areas for improvement.
- Work closely with customer support teams to ensure a positive client experience.
Skills and Experience
The successful candidate will demonstrate:
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Confidence when dealing with customers, suppliers, and colleagues.
- Proficiency in Microsoft Office and other business software systems.
- The ability to manage multiple tasks and priorities effectively.
- A positive, proactive, and "can-do" attitude.
Benefits
- Competitive annual leave entitlement.
- All bank holidays off and fully paid.
- Company pension scheme.
- Ongoing training and professional development opportunities.
- Additional training courses funded by the company to support career progression.
- Long-term career opportunities and job security.
How to Apply
If you are a motivated individual with a passion for operational excellence and would like to join our growing team, please submit your CV and a cover letter outlining your relevant skills and experience to [email protected].
Please use Operational Support Specialist Application as the subject line of your email.
Job Types: Full-time, Permanent
Pay: £13.00-£15.00 per hour
Benefits:
- Company events
- Company pension
- Sick pay
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
