About Us
We are a small, family-run distribution business with a strong reputation for reliability and personal service. We pride ourselves on building long-term relationships with our customers and delivering high-quality products efficiently.
The Role
We’re looking for a friendly, organised, and proactive individual to join our team in a combined customer service and sales role. You’ll be the first point of contact for customers, helping to process orders, answer enquiries, and support sales growth.
Key Responsibilities
- Handling customer enquiries via phone & email
- Processing orders and managing customer accounts
- Building strong relationships with new and existing customers
- Supporting sales by identifying opportunities to upsell products
- Liaising with the warehouse and delivery team to ensure smooth order fulfilment
- Maintaining accurate records and updating internal systems
What We’re Looking For
- Previous experience in customer service and/or sales preferred
- Strong communication and interpersonal skills
- Good organisational skills and attention to detail
- A positive, can-do attitude and willingness to learn
- Comfortable working in a small, close-knit team
- Basic IT skills (email, spreadsheets, order systems)
- Sage 50 experience is preferred
What We Offer
- Friendly, supportive working environment
- On-the-job training
- Company pension
- 28 days holiday (Closed over Christmas and New Year)
- Salary depending on experience
Pay: From £24,420.00 per year
Work Location: In person
