Food & Beverage Manager: Lead the Experience at The Grand Hotel
The Grand Hotel is searching for a dynamic, highly skilled, and experienced Food & Beverage Manager to drive our service standards and lead our talented team. This is a hands-on, fully operational role—we are looking for a leader who thrives on the floor, working closely under the guidance of the General Manager to deliver a world-class guest experience.
What You'll Be Doing: Key Responsibilities
As the F&B Manager, you are the operational heart of our food and beverage offering, ensuring the GM’s strategy is executed with precision.
Operational Leadership & Presence
- Lead from the Front: Act as a constant, visible management presence on the floor. This is a fully operational role where you set the pace for the team during peak service.
- Mentor & Coach: Foster a high-performance culture through "shoulder-to-shoulder" coaching and dedicated departmental training.
- Service Standards: Establish and maintain exceptional customer service across all outlets, ensuring flawless operational execution every day.
- Tactical Delegation: Manage daily workloads and supervisory cover to guarantee smooth, continuous operations.
Financial & Tactical Excellence
- Operational Delivery: Take responsibility for the day-to-day running of F&B outlets to ensure the hotel’s continued success and profitability.
- Cost Management: Maintain strict departmental controls over key metrics, including liquor/food cost of sales and payroll, reporting directly to the General Manager.
- Asset & Stock Control: Oversee and verify all purchasing, stock, sales, and cash handling. Conduct regular inventory checks on all key assets (crockery, cutlery, glassware, etc.).
- Compliance: Maintain meticulous staff files and departmental records in collaboration with HR.
Strategy & Guest Experience
- Collaborative Innovation: Partner with the Head Chef and General Manager to evolve the F&B product, ensuring menus and offerings stay current and competitive.
- Revenue Growth: Work closely with the Conference Office and Group Sales teams to identify and capture new revenue opportunities.
- Guest Relations: Handle customer feedback—both verbal and written—swiftly and professionally, ensuring every guest leaves with a positive impression.
- Safety & Risk: Oversee departmental risk assessments to maintain a safe and secure environment for all.
What You'll Bring: Person Specification
- Operational Grit: You must be energized by a hands-on role. You are a "doer" who leads by example when the pressure is on.
- Proven Experience: A solid track record in F&B management, ideally within a high-volume or luxury hotel environment.
- Financial Literacy: Ability to manage personnel costs and hit departmental financial targets.
- Guest-Centric Focus: A natural orientation toward exceeding guest expectations and a passion for "the theater" of service.
- Resilience: The ability to think quickly on your feet and remain calm and professional in a fast-paced environment.
Work Pattern
- 5 days out of 7, including weekends and evenings, to meet the operational needs of the business.
Job Type: Full-time
Pay: Up to £40,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
Work Location: In person
