Take the next step in your career supporting survivors of domestic abuse
Roshni Birmingham is seeking an experienced Senior Support Worker to play a key role in delivering high-quality refuge services and supporting a team of frontline staff.
We are committed to equality, diversity and inclusion and to ensuring women are treated with dignity, fairness and respect. Safeguarding is central to this role, and you will be expected to promote safe practice and respond appropriately to concerns relating to children and adults at risk.
About the Role
You will support the Accommodation Based Services Manager to deliver a high-quality refuge and outreach service, combining direct, trauma-informed support with day-to-day operational leadership. The role will involve:
- Deliver direct trauma informed support including risk and needs assessments, support and safety planning, advocacy and group work.
- Maintain high standards of casework, record-keeping and documentation in line with policy and confidentiality requirements.
· Actively promote and follow safeguarding practice for adults and children, including recognising and responding to concerns, recording accurately, and reporting/escalating in line with safeguarding policies and procedures.
· Support referral and refuge space allocation and coordinate effective case management, including case management meetings and quality checks.
· Supervise Support Workers through workload oversight, development, and performance support.
· Contribute to recruitment, induction, probation and staff training; deputise for the Services Manager when needed and help organise rotas and staffing cover.
· Maintain effective admin systems and records, supporting income collection and licence compliance.
· Help ensure properties meet required standards and Health & Safety/statutory requirements.
· Contribute to reporting and fundraising activity, respond appropriately to complaints, and build strong relationships with partner agencies and local/national networks.
- Promote equality, inclusion and anti-discriminatory practice across service delivery
This role combines direct support with leadership, quality assurance and service delivery responsibilities.
About You
- Experience of working as a Support Worker and supporting survivors of domestic abuse
- Knowledge of issues facing women, children and young people affected by Forced Marriage, Honour Based Abuse and No Recourse to Public Funds
- Strong knowledge of safeguarding, risk and trauma-informed practice
- Experience supporting or leading staff within a service
- Ability to manage complex cases and competing priorities
- Strong communication, leadership and organisational skills
- Commitment to equality, diversity and anti-discriminatory practice
Essential requirements
- Ability to speak at least one South Asian language
- Valid UK driving licence and access to a car
Why Join Roshni
- Join an award-winning, specialist organisation
- Take on a leadership role within a supportive team
- Access ongoing training and development
- Make a meaningful impact on women’s lives
Additional Information
- Full-time, 37.5 hours per week
- Out of hours rota with evenings and weekend work required
- Enhanced DBS required
· This post is restricted to women - the role is a genuine occupational requirement under Schedule 9 (part 1) of the Equality Act 2010.
How to Apply
Request an application form from: [email protected]
Closing Date: 30th May 2026
Job Types: Full-time, Permanent
Pay: £28,000.00-£29,000.00 per year
Benefits:
Application question(s):
- All posts are restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Experience:
- working with victims of domestic abuse: 1 year (required)
Language:
- one South Asian Language (required)
Work Location: In person
