Job Ref: KGH11492
Branch: Holiday Inn Runcorn
Location: Holiday Inn Runcorn, Runcorn
Salary/Benefits: £12.71 per hour plus benefits and monthly service charge
Contract type: Permanent
Hours: Full Time
Shift pattern: 21:00-10:00
Hours per week: 40 Hours
Posted date: 31/03/2026
Closing date: 16/06/2026
We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods.
Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.
As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for.
Key responsibilities include:
- Building strong relationships with guests, adapting your approach to meet individual needs
- Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
- Providing drinks service on our residents bar
- Preparing and delivering food from our 24 hour menu for guests arriving through the night
- Checking out any early arrivals, ensuring accurate billing and a positve lasting impression
- Completing any clearning and set up required to ensure the hotel is ready for the next day
- Supporting the night audit process
- Ensuring fire and safety requirements are met
Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.
Other businesses may call this role Night Porter
Full details of the role will be discussed with shortlisted candidates. If you’d like to find out more before applying, please contact our resourcing team at [email protected].
Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts.
You will also:
- Be comfortable using a range of technology, including MS Office.
- Communicate clearly and professionally with guests and colleagues.
- Remain calm, organised and solution-focused, particularly during quieter overnight periods.
Benefits
Our rewards package includes:
- Discounted hotel stays around the globe, with food and beverage discounts.
- Attractive discounts across many major retailers, restaurants, and events.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
- Personal and career development
- Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.
Next Steps
A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. Candidates who are successful at this stage will be invited to meet the Guest Service Manager to discuss the role in greater detail.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [email protected] - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
Quiet hotel with an Open Lobby and indoor pool near Liverpool and ManchesterJust beside the M56 motorway, Holiday Inn® Runcorn hotel welcomes you for an event, business trip or holiday. It's a short drive to Runcorn station, with direct trains to Liverpool and London, and Runcorn East station, serving Chester and Manchester. You're also just 20 minutes by car from Liverpool John Lennon Airport (LPL) and 30 minutes from Manchester Airport (MAN). You can go bargain-hunting at the nearby Cheshire Oaks Designer Outlet and Manchester's Trafford Centre, or take your kids for a day of fun at Chester Zoo or Knowsley Safari Park. Here on business? You're close to several industrial estates, and you can arrange a conference for up to 500 people in the hotel's Cheshire Suite, which can be partitioned into smaller rooms.At this hotel you can enjoy:- Free Wi-Fi- A fitness centre with an indoor pool- Free on-site parking- Kids stay and eat freeUnwind in a cosy guest room with Smart TV and a pillow menu to suit your needs. You can indulge in a juicy steak at the Cow on the Hill grill, take advantage of 24-hour room service or grab a bite from the All Day Dining menu. The Open Lobby bar is just the place for a drink, while the Media Lounge, with comfortable seating, a TV and games, is an inviting spot to relax and socialise.
