Head of Reception
Full Time 40 Hours Per Week, Rate £15.34 per hour.
We are now recruiting for a Head of Reception for The Kenmore Club situated in a beautiful Scottish village of the same name nestled on the shores of Loch Tay. The successful candidate will join our team at a very exciting time as we transition to being part of the Hilton Group under the vacation ownership umbrella of Hilton Grand Vacations.
Responsibilities:
As Head of Reception you will lead a team of receptionists and night auditors who provide a 24 hour Reception service to our Owners, Members and Guests staying at the resort and ensure that the “Stay Vacationed™” service culture is followed at all levels.
Reporting to the Resort Manager, the main job duties are:
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To manage the Reception Team on a daily basis in line with the company standards of service excellence.
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To manage reservations and pre-arrival requests, ensuring that guest expectations are met and exceeded.
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To recruit, train and develop the Reception team
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To liaise with other Head of Departments to ensure exceptional service levels are consistently delivered to guests.
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To organize the Reception shifts and work planning.
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To manage the Reception budget in terms of expenses and revenue.
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Present a welcoming impression to guests by all reception staff both on the telephone and in person.
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Review and implement internal procedures as required, to optimize the operational efficiency of the Reception division.
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To ensure that any concerns raised by owners, members and guests staying at the resort is communicated to the relevant division and followed up on to ensure clients satisfaction.
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To consistently communicate with the Resort Manager regarding any areas of opportunity and on-going updates.
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Other duties assigned.
The role requires the successful candidate to work 40 hours per week on a shift/rota basis to include mornings, evenings and some bank holidays.
The successful candidate can expect to benefit from a range of benefits including:
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Resort privilege program/Employee discount
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Referral programme
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Generous holiday entitlement
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Access to Employee Assistance Program (EAP)
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Free parking
