Operations Coordinator & Customer Success Administrator
Location: Hertford, Hertfordshire
Job Type: Full-time
Salary: Competitive (depending on experience)
Join One of the UK's Leading Solar Installation Companies
We're looking for a highly organised, proactive and customer-focused Operations Coordinator & Customer Success Administrator to join our growing team.
This is a key role within the business, supporting the day-to-day running of our operations while delivering an exceptional customer experience from the moment a project is handed over by our sales team through to successful installation.
If you're someone who thrives in a fast-paced environment, enjoys solving problems, takes initiative and takes pride in keeping things organised, we'd love to hear from you.
Key Responsibilities
- Acting as the main point of contact for customers once their project has been handed over to the Operations team.
- Providing regular communication and updates to customers throughout their journey, ensuring they feel informed and supported right up until installation.
- Delivering an exceptional customer experience and maintaining the high standards our company is known for.
- Managing customer enquiries via phone and email.
- Booking surveys and installation appointments.
- Liaising with customers, engineers, surveyors and suppliers.
- Managing installation schedules and updating internal systems.
- Collecting customer deposits and ensuring payments are received in line with company processes.
- Preparing and issuing customer documentation.
- Supporting the Operations Manager with daily administration.
- Tracking project progress and ensuring all jobs move through each stage efficiently.
- Chasing outstanding information from customers where required.
- Resolving customer issues professionally and efficiently.
- Maintaining accurate records and ensuring all paperwork is completed correctly.
- Ensuring all pre-installation requirements are completed before installation day.
- General office administration duties.
About You
We're looking for someone who is:
- Highly organised with exceptional attention to detail.
- Friendly, professional and confident speaking to customers.
- Able to prioritise multiple tasks and work under pressure.
- A strong communicator, both written and verbal.
- Competent using Microsoft Office and cloud-based systems.
- A proactive problem solver who takes initiative and can work independently.
- Reliable, hardworking and eager to learn.
Desirable Experience
- Previous administration or operations coordination experience.
- Customer service experience.
- Experience working within the solar industry or for construction-related businesses, such as roofing, electrical, scaffolding or other trades.
- Experience using CRM or scheduling software.
- Experience managing customer projects from sale through to completion.
What We Offer
- Competitive salary.
- Supportive and friendly team environment.
- Opportunity to grow within a rapidly expanding business.
- Ongoing training and development.
- Modern office environment.
- Company pension.
- 28 days holiday including bank holidays.
Why Join Us?
We're proud to be one of the UK's leading solar installation companies, delivering exceptional customer service alongside industry-leading installation standards. We're looking for someone who shares those values and wants to become an integral part of our growing team.
If you're organised, customer-focused, take initiative and are looking for a role where you can genuinely make a difference, we'd love to hear from you.
Pay: £25,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
Work Location: In person
