Showroom & Client Experience Advisor (Self-Employed)
Lewis Home Renovations
Beaconsfield, Buckinghamshire
Job Type: Self-Employed
Hours: Part-Time or Full-Time (Flexible)
Location: Beaconsfield Showroom
About Lewis Home Renovations
Lewis Home Renovations is a premium home renovation company specialising in luxury kitchens, bathrooms and complete home renovations throughout Buckinghamshire, Hertfordshire and the surrounding areas.
We provide a complete design, supply, installation and project management service, delivering exceptional renovations from initial concept through to completion.
As our business continues to grow, we're looking for professional, personable and organised individuals to become the face of our Beaconsfield showroom and provide an exceptional experience for every client from their very first interaction with our business.
About the Role
This is far more than a traditional showroom or retail sales role.
Our clients are often making one of the biggest investments they will make in their home, so creating trust, confidence and a professional first impression is essential.
You'll be responsible for welcoming clients into our showroom, handling enquiries, qualifying prospective projects, arranging appointments and supporting the wider team with administration and customer communication.
You'll play an important role in ensuring every client receives the high level of service Lewis Home Renovations is known for.
Key Responsibilities
- Welcoming clients into our showroom with a warm and professional approach.
- Creating an outstanding first impression of Lewis Home Renovations.
- Understanding clients' renovation plans and aspirations.
- Qualifying new enquiries to establish project suitability.
- Booking showroom consultations and site visits.
- Responding to telephone, email and website enquiries promptly and professionally.
- Following up enquiries and maintaining regular communication with prospective clients.
- Managing appointment schedules.
- Supporting the Directors and wider team with day-to-day administration.
- Assisting with quotations, documentation and client correspondence.
- Liaising with suppliers where required.
- Maintaining the showroom to the highest standard, ensuring displays are clean, organised and welcoming.
- Ensuring brochures, samples and marketing materials are fully stocked and well presented.
- Helping maintain the premium reputation and image of Lewis Home Renovations.
About You
We're looking for someone who genuinely enjoys working with people and takes pride in delivering exceptional customer service.
The successful applicant will be:
- Friendly, approachable and professional.
- Confident speaking with clients face-to-face and over the telephone.
- Highly organised with excellent attention to detail.
- Able to manage multiple tasks and priorities.
- Self-motivated and capable of working independently.
- Reliable, punctual and trustworthy.
- Confident using Microsoft Office and computer systems.
- Well presented with excellent communication skills.
- Passionate about delivering an outstanding customer experience.
Experience within home improvements, kitchens, bathrooms, interior design, construction, estate agency, premium retail or customer service would be advantageous but is not essential. Full training will be provided on our products, services and processes.
What We're Looking For
We are seeking someone who wants to become a valued part of our business and who shares our commitment to delivering exceptional customer service.
The ideal candidate will be proactive, professional and capable of representing Lewis Home Renovations to the highest standard. They will take ownership of their role, enjoy working independently and be confident building relationships with both new and existing clients.
What We Offer
- Flexible working hours.
- A modern, premium showroom environment.
- Ongoing training and support.
- Opportunity to grow alongside an expanding business.
- A varied and rewarding role where no two days are the same.
- A supportive and professional working environment.
- Free on-site parking.
Self-Employed Opportunity
This is a self-employed position.
The successful applicant will work on a self-employed basis and will be responsible for submitting a weekly or monthly invoice for payment, as agreed. This is not a PAYE position, and applicants will be responsible for managing their own tax and National Insurance obligations.
Working Hours
Working hours are flexible and will be agreed with the successful applicants to meet the needs of the business.
Both part-time and full-time applicants will be considered, including those looking for flexible working arrangements.
Why Join Lewis Home Renovations?
Lewis Home Renovations has built an excellent reputation for delivering high-quality home renovations with exceptional attention to detail and customer service.
We're looking for someone who shares our values, takes pride in their work and wants to play an important role in helping our clients begin their renovation journey with confidence.
If you're passionate about people, enjoy working in a premium showroom environment and want to become part of a growing and respected business, we'd love to hear from you.
Pay: £24,420.00-£30,748.00 per year
Benefits:
Work Location: In person
