Job Summary
The tours administrator role supports the day-to-day management of Oxford Official Walking Tours (OOWT) which includes scheduled, private and group tours.
This broad ranging role is ideal for a person aspiring to develop their experience in the travel and tourism sector. We are looking for an ambitious person with excellent administration skills, willing to work in a small team with big plans; someone who has strong attention to detail, good communication skills and is keen to share ideas and help grow the business.
You will be responsible for planning and organising a variety of themed tours, booking guides and college entrances, along with supporting OTA and affiliate distribution. You will also work across the Experience Oxfordshire team to promote the tours and services promoted.
Communication
Internally: CEO, OOWT Operations Manager, Marketing & Partnership Team, Finance Team, Executive Assistant/Office Supervisor.
Externally: OOWT Freelance Guides, Private and Group Tour Organisers, OTA’s, Experience Oxfordshire Partners, Affiliate Ticketing Partners, Fareharbor Ticketing Platform and Consumers.
Main Responsibilities
· To maintain and develop the scheduled, private and group walking tour products and maximise the number of sales enquiries and bookings.
· To work with the OOWT Operations Manager to achieve and exceed income targets.
· To maintain and develop the department’s internal processes and IT systems, ensuring an efficiently run department that embraces new working practices.
· To oversee the online Guide availability system, ensuring that freelance walking tour guides use the system efficiently, and provide training and guidance when required.
· To appoint Guides, on a shared basis, to scheduled, private and group tours.
· Work with private and group bookings to maximise their itineraries and book visitor tickets where necessary.
· Assist the Marketing team to help them deliver a marketing plan to increase sales and achieve target earnings.
· Ensure the sales platforms of the OTA and Affiliate accounts, such as TripAdvisor, are working efficiently and deal with comments and feedback accordingly.
· Support the OOWT Operations Manager in producing regular reports on the department’s KPIs for review by Senior Management.
· Monitor and respond to online customer reviews.
· Be a champion for providing high quality good customer service and ensuring the guides code of conduct is adhered to.
· Accurately review monthly invoices for freelance tour guides.
· Accurately review monthly invoices for suppliers and third-party ticket sellers, ensuring payments are always up to date.
· To undertake any such duties commensurate with the post as may be required.
· To carry out all duties in line with Equal Opportunities policies in operation.
Experience
- Experience of working in a focused and accurate manner
- Experience of working in a customer service environment
- Experience of using an online reservations system would be desirable
Education/Qualification
- Educated to GCSE/GNVQ level or equivalent by experience
Salary
- £22,000 - £25,500 pro rata (DOE)
Hours of work: Monday to Friday - 9:30am - 2:00pm. (includes 30 minutes unpaid lunch break)
Holiday: 25 days annual leave (inclusive of Christmas office closure) plus Bank Holidays.
Please note: a covering letter with your CV is mandatory.
Looking for an immediate start.
Pay: £22,000.00-£25,500.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Please note a CV without a covering letter will not be considered.
Language:
Work Location: In person
