IT Operations Apprentice with Rushcliffe Borough Council
Salary: Dependant on national minimum wage based on age.
21 and over- £12.71
18 to 20 - £10.85
Under 18 - £8.00
User must has a driver’s licence and access to a Car for work use
Working hours – Will be fixed to 9am to 5 Pm shifts but flexible hoursmay be required.
This role is primarily Office base, with Work From Home days for completion of coursework ( 4 days in the office 1 Day at home )
Short Description:
To assist the ICT Operations team and become familiar with a wide range of computer related functions and operations. Including, but not limited to assisting customers at the ICT Walk-Up Desk in a professional manner.
Full Description:
About Company
Rushcliffe Borough Council is a modern forward-thinking authority providing high quality services to over 119,000 people across South Nottinghamshire, England. Our modern purpose-built head office is based in the thriving town of West Bridgford steeped in sporting history and home to Trent Bridge cricket ground and Nottingham Forest Football club. The borough also includes the towns of Bingham and Cotgrave as well as numerous villages and surrounding rural areas. In addition to our offices based in West Bridgford we have two depots and manage Rushcliffe Country Park in Ruddington.
We are a high performing Council who strive to deliver the best services possible to our residents.
Rushcliffe Borough Council offer a fantastic benefits package including:
- Reduced membership fees to our onsite leisure centres at Rushcliffe Arena and Bingham
-Free parking at our sites
-Local government pension scheme
-Employee Assistant programme and Rushcliffe rewards benefit platform
-Generous annual leave entitlements starting at 26 days excluding bank holidays
Main duties and responsibilities:
1. Service Desk
- Assist the Operations team in meeting the defined SLA’s and where these are breached escalateappropriately.
- Maintain and Update the ICT Asset Database, including accurate records on Joiners and Leavers
- Ensure calls are logged and update on our Halo Service Desk tool
- Follow the ITIL framework to deal with user enquiries
- The building and decommissioning of laptops and android devices
- Fixingand replacing parts on RBC devices
1. Operations
- Learn and complete daily operations checks to ensure systems are working correctly
· Communicateregularly with the ICT Assistant Operations Manager regarding the currentstatus of tickets and escalate any aging tickets
1. Manual Operations
- The installation of desk with Monitors, power Bricks and rj45 connectors
- Disposal of ICT equipment inline with policy, ensuring a Wee certification is obtained
- Cablingand moving larger items including MFD, Servers, Switches and Data cabinets aredealt with in an appropriate manner to protect against data loss.
1. Customer Services
- Alwaysestablish and portray a professional image of the department with a ‘can do’attitude. Set expectations as appropriate for the resolution of issues whilstdemonstrating the willingness to go the ‘extra mile’.
Knowledge Base
- Createand amend necessary support documentation to ensure known errors andtroubleshooting guidance is recorded, assisting colleagues in resolution of ICTissues and ensuring a foundation of appropriate technical knowledge ismaintained.
6. Technical Projects
- Assistwith carrying out technical project work, including the Annual ReplacementProgramme, ensuring targets are met and deliverables are to the requiredquality and standard.
6. Administration
- Assist with purchasingof consumable ICT Items ensuring specification is in line with standards laiddown by ICT.
- Assistingin taking notes and following up actions from the ICT management Team
6. Training
- Toactively participate in your own development plan which will be agreed withyour line manager and the assessor from the training provider.
- Toachieve personal development targets, as agreed with your line manager.
- Tocomplete and undertake mandatory Rushcliffe Borough Council training
- CompleteITIL foundation
- Complete CompTIA A+ training
6. Other Duties
- Carryout any other duties that are reasonably required and not exceeding the grading of the post.
- Where applicable: Duties may include attendance at evening meetings and/or work outside normal office hours.
Future Prospects:
At the end of the agreed apprenticeship we can not guarantee employment within the Council and the apprentice would need to apply for vacancies which become available.
Training Provided:
We will provide a corporate induction which is a comprehensive induction to ensure the apprentice is aware of our policies and procedures, our Council structure, important systems, e-learning requirements, basic IT security, important information regarding payslips, booking annual leave, our rewards and benefits and our EAP information. We will also run through important health and safety important. The apprentice will also have a local induction with their line manager within the IT team so that they are aware of how the team operates and to ensure they can access any local systems within IT.
We will also require the apprentice to complete all the necessary mandatory training which includes the list below.
- GDPR 1,2 and 3
- Fire Awareness
- Display Screen equipment
- Sexual harassment
- Safeguarding Children
- Safeguarding Adults
- Information Management Certification
- Cyber Crime
- Managing information
- Freedom of Information
- Information Classification
- Prevent Training
As a Council we like to support carer progression through training and development, the apprentice will have regular 121s and an annual performance development review (appraisal) with their line management to discuss any support or training they feel would be beneficial for their role and their development.
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
Skills Required:
Experience
Essential
- An interest of working in an ICT environment.
- An interest in computer equipment and software and how to troubleshoot problems
- Can use basic functions of a laptop and Mobile Phone and there use
Desirable
- Understanding of networking and Help desks
- Working knowledge of computer equipment and software currently in use within a corporate environment, including MS 365 tools and experience working with windows 11
- Has worked in a customer facing role
Knowledge
Essential
- IT Literate (e.g. Word processing, databases, spreadsheets, Internet)
- Confident using computer equipment
Desirable
- Knowledge of Internet technology
- Knowledge of Local Authority procedures
Personal Qualities:
- Flexible, hard working
- Ability to work on own initiative and able to follow management instructions
- A professional approach
- Excellent communication skills
- Customer focused
- Ability to work as part of a team
- Be an out of the box thinker who can approaches issues from different angles to reach the desired outcome
- Ability to demonstrate a high level of organisational skills
- Able to show enthusiasm for IT related issues
Physical Requirements
- Physically capable of lifting reasonably heavy boxes and/or equipment after appropriate manual handling training
- Must be able to use step ladders
Special Working Conditions
- Able to work out of hours if required
- Must have full Driving License and a Car
Qualifications Required:
Essential
GCSE’s in Maths, English at level 4-9 or C/4 or above
Desirable
Qualifications in front of house or ICT equivalent
Closing Date:
15/06/2026
Start Date:
06/07/2026
Interview Date:
22/06/2026
We kindly request that applicants answer the screener questions independently, without the assistance of generative AI, to ensure your authentic voice and qualifications are represented.
IND123
Pay: £15,600.00-£25,784.50 per year
Application question(s):
- Do you have any volunteer/work experience helping within the community?
- Are you a driver with your own car?
- Do you have experience in customer service/hospitality?
Work Location: In person
