Part Time Veterinary Receptionist The Vet Station Molesey
Here at The Vet Station we like to think that we provide a slightly different feel to
standard veterinary care. We aim to create an atmosphere where pets and their family
feel at home, where they want to pop in for a chat, a cuppa and a gossip, while being
safe in the knowledge that we’ll do everything we can to help their pet to remain
happy and healthy for as long as possible.
Our focus is on preventing illness, not putting out fires – which is why we’re proud of
our Fire Plan, which includes unlimited free vet visits throughout the year so our
clients can pop in to see an expert whenever they’re worried. So as a receptionist you
will get to know our clients well!
We’re an independent practice and we’re dedicated to being 100% honest and
transparent with our clients. We are professional but also want to have a great work
environment where everyone looks forward to coming to work.
If this sounds like somewhere you would like to work please read the below to find
out more.
Part time receptionist covering weekday evening shifts and 1 in 3 weekend
days.
Be the first port of call to all our clients and a reassuring presence in reception
Support the Vets and Nurses in clinic with administration tasks
Greet all patients and oversee treat dispensing in reception!
Key Responsibilities/ Job Description
Greet clients and their pets in a friendly manner, checking in on PMS
Answer phone calls, emails, and other inquiries
Schedule appointments for clients
Process emergency and urgent requests
Maintain accurate client and patient records
Take payments and provide invoices to clients
Assist with insurance claims and related paperwork
Ensure end of day procedures and accurate banking undertaken
Maintain a clean and organised reception area
Assist with debt management within the clinic
Required Qualifications
Previous veterinary receptionist, administrative, or customer service
experience is highly desired
Proficiency with computer systems and Microsoft office software, training on
practice specific systems provided
Veterinary reception or customer service qualification desired
Key Skills
Excellent customer service
Multitasking and time management
Ability to remain calm in stressful situations
Teamwork and collaboration
Professional demeanour and empathy
Ability to conflict resolve
Compensation and Benefits
22.5 hours week averaged over a 3 week pattern
Salary up to £15,875
5.6 weeks annual leave a year (pro rata) with an extra day off for your
birthday
Discount on veterinary treatment
Professional development opportunities supported by the practice
Pay: From £15,875.00 per year
Benefits:
- Company pension
- Employee discount
Work Location: In person
