Telephone & Digital Debt Adviser
Location: Lincoln (Main Base) – Hybrid options (up to 2 days remote) after 4-month probation!
Salary: Starting from £26,643 and rising up to£29,589 (for 100% proficient candidates)
Hours: Full-time - 37.5 hrs/week, including weekdays, evenings, and Saturday mornings (hours are project dependent)
Contract: Permanent
Application Deadline: Friday 17th July 2026 | Start Date: ASAP
Interview date: Week commencing 3rd August 2026
Perks: 33 days paid holiday (inc. bank holidays), Nest pension, contractual sick pay, and free comprehensive training to get you fully certified.
Who We Are
At Citizens Advice Lincoln & Lindsey, we provide free, confidential, and impartial advice to help people find their way forward—whoever they are, whatever their problem.
Disability Confident Committed: We follow the social model of disability. Disabled applicants who meet the basic selection criteria and wish to apply under our Interview Commitment will be guaranteed an interview.
The Role
Joining our brand-new national call centre team, you will provide vital debt and budgeting advice to clients referred from the National Citizens Advice Consumer Energy helpline. Experienced caseworker or looking for a career change? We want to hear from you. If you have the drive and transferable skills, our thorough training program will cover the rest.
What you’ll be doing:
Multichannel Support: Deliver top-tier debt advice via phone, webchat and email
Casework Management: Take client instructions, draft correspondence, build financial statements, and negotiate directly with third-party creditors.
Income Maximisation: Help clients maximize their income through appropriate channels and welfare benefits.
Compliance & Quality: Keep meticulous digital records that meet FCA, MaPS, and Advice Quality Standards.
Advocacy: Spot vulnerable clients who need extra support, and assist with national research
and campaigns.
What We’re Looking For
The essentials:
Data & Numbers: Highly numerate with the ability to analyse financial data.
Communication: Brilliant written and verbal skills; a natural negotiator who builds trust quickly.
Organisation: An ordered approach to managing a busy caseload using modern IT systems.
Team Player: Loves collaborating, open to feedback, and driven by high-quality client care.
Value-Driven: A genuine commitment to equality, diversity, and the principles of Citizens Advice.
The Nice-to-Haves (But not essential):
Prior experience in an in-depth debt advice or financial setting.
Ready to make a real difference?
To apply, please submit your CV and a brief covering letter highlighting why you're a great fit for the team.
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
