Fletcher Moorland are dedicated to delivering exceptional service to our customers around the clock. We are expanding our team and seeking a talented Night Shift Customer Service Administrator to join our team. If you are a night owl with excellent customer service and administrative skills, we want to hear from you!
Key Responsibilities:
Logistics Coordination
- Coordinate collections and deliveries with drivers and third-party couriers
- Use of Overhead Crane and Forklift where necessary
Purchasing Support
- Process urgent purchase orders for parts, tools, and supplies
- Liaise with suppliers regarding availability, pricing, and lead times
- Maintain accurate purchasing and supplier communication records
Customer Service
- Act as the first point of contact for customer calls and requests
- Resolve customer issues efficiently or escalate appropriately
- Ensure all customer interactions are logged accurately
- Provide detailed handovers to the day-shift team
- Liaise with internal departments and escalate issues to on-call managers where required
Administration
- Complete general administrative duties as required to support overnight operations
- Monitor live delivery and collection activity, resolving delays where possible
- Ensure all overnight collections and deliveries are accurately logged and documented
- Book emergency jobs in and out of the system during the night shift
- Process and track jobs collected from daytime driver runs
Working Hours:
Monday - Thursday Nights, 8.00pm - 7.00am
Essential Skills & Experience
- Previous experience in customer service, logistics, coordination, or operations
- Excellent communication skills, both written and verbal
- Strong organisational skills and attention to detail
- Ability to remain calm under pressure and prioritise urgent tasks
- Confident using multiple communication channels including phone and email
- Strong problem-solving ability with a proactive mindset
- Good IT and administrative skills
- Ability to work independently during overnight hours
If you would like to discuss the role in any further detail, please contact Maddie on 01782 411021
Job Type: Full-time
Pay: £13.50-£16.00 per hour
Work Location: In person
