JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking for a Client Services Team Leader
About JLL
We’re JLL. We’re a professional services and investment management firm specialising in real estate. We help organisations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
About the role
You will work for the UK estate agency business in a client services team leader role, working with JLL clients who are based across the world, but predominantly in the UK, the Middle East, China and South-East Asia.
The objective is to lead your team in generating instructions for our London sales and lettings agency offices by proactively farming a large database of property owners and investors. The majority of your work will be conducted by telephone from the office, whilst managing and developing your team's performance. The role is commission-based, so you should be a motivated salesperson with leadership capabilities.
You will be targeted on the number of instructions that you and your team generate, and the amount of fee income that results from these instructions.
What this job involves
Targeting property owners currently marketed with other agents
Converting new prospective clients who have submitted enquiries
Maintaining high standards of client service and ensuring JLL compliance
Coaching and developing team members to achieve individual and collective targets
Leading your team to generate appraisals and instructions from JLL's existing database
Managing team performance through regular reviews, motivation and strategic planning
Identifying additional London properties owned by clients to grow the database and income stream
Sound like you? To apply you need to be / have:
Strong sales skills with a track record of exceeding targets in phone-based roles
Positive, proactive attitude with high resilience and ability to motivate others
Proven leadership experience within residential property environments
Excellent written and verbal communication skills
High degree of integrity, suitable to the JLL brand
Familiarity with the London property market
Every day is different, and in all these activities, we’d encourage you to show your ingenuity.
Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.
We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.
JLL Ltd is a Living Wage accredited business, as we believe a fair day’s work deserves a fairdays pay. To find out more about our Living Wage accreditation please go here:
http://www.jll.co.uk/united-kingdom/en-gb/about/living-wage?devicechannel=default
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
