Position Summary
The General Manager will be responsible for overseeing all operational, financial, and staffing aspects of the centre. This role requires a strategic leader with strong business acumen and a proven ability to deliver exceptional customer service while effectively managing a multidisciplinary team in a fast-paced, customer-centric environment.
Key Responsibilities
- Provide strategic and hands-on leadership across all departments, ensuring smooth daily operations and alignment with business objectives
- Oversee financial performance, including budgeting, forecasting, cost control, and revenue growth initiatives
- Ensure optimal staffing levels, performance management, and training programs to build a high-performing, customer-focused team
- Maintain operational standards in safety, cleanliness, maintenance, and service delivery
- Lead the implementation of marketing campaigns, promotional events, and community engagement strategies
- Manage guest experience metrics, continuously identifying areas for improvement
- Serve as the primary liaison between corporate leadership and centre-level operations
- Ensure compliance with all regulatory, licensing, health and safety requirements
Qualifications & Experience
- Minimum 2 years of management experience preferably as a General Manager in hospitality, leisure, retail, or entertainment environments
- Strong leadership skills with a track record of team development and employee engagement
- Solid financial and commercial acumen with experience managing P&L responsibilities
- Excellent interpersonal and communication skills
- Demonstrated ability to drive operational efficiency and improve guest satisfaction
- Proficiency in operational systems, POS software, and standard office tools
- Willingness to work flexible hours, including evenings, weekends, and holidays as needed
- Experience of managing a budget of at least £1m
What We Offer
- A competitive remuneration package with performance-based incentives, salary from £50,000 plus up to 50% bonus.
- Career progression opportunities and development within a growing organization
- A supportive, inclusive, and professional work culture
- Complimentary access to attractions and employee discounts
Application Process
Interested candidates are invited to submit a detailed resume and a cover letter outlining relevant experience and leadership achievements, please email [email protected].
Job Type: Full-time
Pay: From £55,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Ability to commute/relocate:
- Slough SL1 1BN: reliably commute or plan to relocate before starting work (preferred)
Experience:
- General Management: 2 years (preferred)
- Hospitality management: 2 years (preferred)
Work Location: In person
