Snug Hospitality is an ambitious hospitality operator creating comfortable, warm, and cosy pubs around Norfolk. Established in 2020, we acquired our first venue in May 2021 and now operate 10 unique venues in Norfolk. Behind Snug Hospitality is a team of committed individuals full of bold ideas and enthusiasm, passionate about our industry & loyal to each other and our customers. We're relentless about being better every day.
THE VENUE
The White Swan Gressenhall is a country pub just outside of Dereham which has recently been restored to a high standard. Owned by the community & refurbished with over 6000 volunteer hours it has a large mixed dining & drinking area where customers can relax, an enclosed beer garden with a play area and a small private dining room in an outbuilding.
THE ROLE
You will be working around 20 hours across 3 or 4 days, including midweek lunchtimes, evenings and weekends.
We're looking for a passionate, customer focused team leader/ to work with the Front of House Manager and play a part in driving the business forward placing it firmly at the heart of the community.
You'll be the face of the business when on shift helping to maintain & grow its reputation locally through your attention to detail. responsible for sourcing & serving top quality local beers, equally adept at building local relationships, leading your team and driving sales. Key roles will be:
- Lead shifts as the responsible person making sure guests feel welcome at all times, whether they're visiting for a quick drink or settled in for the evening, live down the road or have travelled an hour to get here
- Support the team to meet and exceed the sales targets set for the the business, and increase profitability by monitoring costs
- Maintain high standards of cleanliness and make sure the venue is always ready
- Deliver consistently high standards of food & drink by understanding our range, keeping the cellar well organised and working with the kitchen team
The successful candidate will be able to work a variety of shifts across the week including midweek daytimes, weekends and evenings.
THE PERSON
- At least 1 year in a similar supervisor role
- Customer focused, with a passion for making people happy
- Experience of working in a busy village pub, delivering consistent good quality food, drink and service.
- An understanding of the local area (preferred)
- Desire to learn & develop your skills
You'll be joining a strong team in a fun and relaxed environment, serving fresh local dishes and a drinks range sourced locally too. If you have ambition to, there is also the opportunity to take on a bigger role in 6-8 months.
Job Type: Permanent
Pay: £13.25-£13.75 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Ability to commute/relocate:
- Dereham NR20 4DU: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Please confirm any times you are UNABLE to work. The succesful candidate will have good availability across midweek lunchtimes, evenings and weekends.
Experience:
- Senior/Supervisor: 1 year (required)
Work Location: In person
