Date:
1 Jul 2026
Company:
DWR Cymru Cyfyngedig Welsh Water Plc
City:
Rhayader
Address:
Rhayader, Wales, GB, Ll56hp
Job Requisition Number
8851
Work Type
Casual
Job Function
Leisure and Hospitality
Salary Range
£13.45 / Hour (3 positions available)
Base
Closing Date
Elan Valley (Postcode: LD6 5HP)
Please apply ASAP - we will review applications on a weekly basis until the role is filled with a suitable match.
What you’ll be responsible for
As a Cafe & Retail Assistant, you will be required to:
Assist with the duties and front of house activities associated with the Visitor Attraction centre Reception in an efficient, positive and professional manner ensuring the image and integrity of Welsh Water is maintained at a high level.
This will include:
1 Acting as the first point of contact for all external bodies, visitors and members of the public attending the visitor attraction centre
2 Effectively contributing to the visitors’ attractions team objectives and goals. You will be required to assist with meeting room bookings, catering bookings, and deal with day to day enquiries.
3 Contributing to health and safety requirements on site, ensuring a safe and fit for purpose working environment for staff and visitors
4 Assisting the Visitor Attraction management team with ensuring that Welsh Water operates and maintains a safe and secure working environment, achieving the required standards of Health and Safety and Statutory Compliance. Assisting with Fire Registers, evacuations, first aid and security of both staff and visitors
5 Meeting and greeting Visitors, ensuring they sign in the visitor’s book and are met by their site contact
6 Dealing with telephone enquiries and contacting externally and internally, transferring calls, taking messages, answering queries, for all aspects of site activities
7 Assisting Business Support with general day to day administrations tasks
8 Assisting with all elements of post both internally and externally, recorded deliveries, parcels and packages, couriers and special deliveries on site
9 Monitor the booking system for bike hire
10 Undertaking any other duties as required to meet the needs of the business
11 Assist in the retail area with tills and break cover
Who you’ll work with
Internal
Key internal staff and managers
Visitor Attractions Team
Personal Assistants and Admin Assistants of Executives and Senior Managers
External
All Members of the public and Welsh Water customers.
Visitors to site, External bodies and organisations contacting Welsh Water
External service providers including Facilities Service Providers (Vinci), Catering services provider (Eurest), Grounds maintenance, Security and Office Fit-out Contractors
Emergency Services – Fire, Police Etc
About you
Essential Knowledge, Skills and Experience
Essential Qualifications
- Clerical/administration or public relation related qualifications
Essential Experience
- Experience in dealing with members of the public, working in front of house on reception or customer facing role previously
- Experience in making and receiving phone calls and enquiries, dealing with customers and members of the public on the phone
Essential Knowledge & Skills
- Enthusiastic about putting our customers first every day
- Commercial awareness
- Knowledge or experience of Health and Safety processes
- Competent knowledge of computers with experience in Excel, Word, Outlook and PowerPoint
- Ability to make positive decisions and manage situations
- Must be able demonstrate the ability to undertake tasks on your own within set timescales and also work within a team
- Ability to communicate effectively in English
Good to know
Working across a Monday - Sunday rota with possible hours between 8.30am - 6.00pm (to cover an 8-hour working day)
Weekends and school holidays are our busiest times where more hours will be available
Must be able to work weekends and school holiday periods
For more information on the role please contact
[email protected]
Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer. Benefits
We have great benefits, including:
- Annual living wage increase
- Staff discounts at our visitor attractions
- Full training given and uniform provided
- Beautiful working location
- Flexible working hours (on request)
Whilst also working for a not-for profit company that truly cares about earning the trust of customers every day, and about looking after our beautiful environment. Who we are
Did you know we have a visitor attraction site at Elan Valley which is open all year round? The site has a café, retail area and activity centre which offers both land and water-based activities. Come and join our enthusiastic team and work in one of the most beautiful sites in Powys. Want to see more? Click here to take a look at our website - www.elanvalley.org.uk
Elan Valley is situated in the county of Powys in mid-Wales, just a couple of hours from Birmingham and Cardiff. We can be accessed easily from the nearby town of Rhayader where the town is well served by public transport.
Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT
© Dŵr Cymru Cyf 2019.
Job Segment:
Clerical, Food Service, Administrative, Hospitality
