We are a well-established, family-run luxury jewellers in Chichester, West Sussex with a reputation for exceptional customer service, fine craftsmanship, and beautifully curated jewellery collections. Our clients trust us for meaningful purchases, from engagement rings and wedding bands to bespoke jewellery and luxury gifts.
We are looking for a professional, enthusiastic, and customer-focused Sales Associate to join our close-knit team.
The Role
You will provide a warm and welcoming experience for every customer while delivering the highest standards of service. You will assist clients in selecting jewellery, watches, diamonds and gifts, while helping maintain the presentation and day-to-day operation of our showroom.
This is an excellent opportunity for someone who is passionate about luxury retail and enjoys building genuine relationships with customers.
What We're Looking For
The ideal candidate will be:
- Passionate about luxury products, jewellery, diamonds, and gemstones
- Naturally personable, confident, and professional
- Immaculately presented with excellent communication skills
- Able to build trust with customers from all backgrounds
- Self-motivated and capable of working independently
- Equally comfortable working as part of a small team
- Organised, detail-oriented and confident with administrative tasks, IT literate
- Reliable, punctual and committed to maintaining high standards
- Discreet and professional when handling high-value items and confidential customer information
Experience & Skills
Preferred:
- Minimum 1 year of experience in luxury retail, fine jewellery, watches, or premium customer service environments
- Proven sales experience with a focus on delivering exceptional customer experiences
Essential:
- Strong interpersonal and communication skills
- Excellent attention to detail
- Basic administrative and computer skills
- A genuine passion for customer service
Responsibilities
- Welcoming and assisting customers in a professional and friendly manner
- Advising clients on jewellery, diamonds, gemstones, watches and gifts
- Delivering exceptional customer service throughout the sales journey
- Processing sales, repairs and special orders accurately
- Maintaining showroom presentation and visual merchandising standards
- Supporting stock management and administrative duties
- Building lasting relationships with customers and encouraging repeat business
- Upholding the values and reputation of our family business
Why Join Us?
- Work within a respected, family-run luxury jewellery business
- Be part of a friendly and supportive team
- Develop your expertise in fine jewellery, diamonds and gemstones, with opportunities to undertake recognised industry courses to further your professional development.
- Enjoy a varied role where customer relationships are genuinely valued
- Represent a business built on trust, quality and personal service
Benefits:
- Company pension
- Employee discount
- Store discount
Work Location: In person
