Location: Watford , Hertfordshire
Job Type:Full-time & Part-time positions
JOIN THE SMOKE & PEPPER FAMILY
Born from a family kitchen and a passion for great food, Smoke & Pepper was created with one mission: to serve high-quality comfort food that everyone can enjoy. What started as a love for crafting the perfect burger has grown into a much-loved restaurant brand, known for our creative cooking and commitment to quality.
After perfecting our recipes and sourcing the finest ingredients, we proudly serve freshly ground, 100% dry-aged grass-fed Aberdeen Angus beef burgers that have become a favourite among food lovers across London.
Following our success in Leyton, where we opened in 2022, we have continued to grow with our new Bow Arches location in 2024. At Smoke & Pepper, we believe in great food, strong community connections, and creating opportunities for passionate people to grow with us.
Join our family and be part of an exciting journey where passion, teamwork, and ambition come together.
About The Role
As a Crew Member, you will play an important role in delivering the Smoke & Pepper experience. Whether working Front of House (FOH) or Back of House (BOH), you will help ensure every customer receives excellent service and every order meets our high standards.
You will work as part of a fast-paced team, preparing quality food, supporting smooth daily operations, and creating a welcoming environment for our guests.
Key Responsibilities
- Welcome customers with a friendly and positive attitude.
- Provide excellent customer service and create memorable guest experiences.
- Take customer orders accurately using the POS system.
- Prepare food and drinks according to Smoke & Pepper standards and recipes.
- Maintain high standards of food quality, freshness, and presentation.
- Follow all food safety, hygiene, and health & safety procedures.
- Keep kitchen, service areas, and dining spaces clean and organised.
- Support dine-in, takeaway, and delivery operations.
- Handle payments accurately and follow cash handling procedures.
- Restock ingredients, packaging, and supplies when required.
- Work efficiently during busy service periods while maintaining quality.
- Follow portion control and waste management procedures.
- Assist with opening and closing duties.
- Follow allergen procedures and communicate information accurately.
- Support promotions and recommend products where appropriate.
- Report any maintenance, safety, or operational issues to management.
- Attend training sessions and continue developing your skills.
- Support a positive, respectful, and team-focused workplace.
What We’re Looking For
- Previous restaurant or hospitality experience is preferred.
- A friendly, enthusiastic, and customer-focused attitude.
- Strong teamwork and communication skills.
- Ability to work in a fast-paced environment.
- Reliable, punctual, and hardworking approach.
- Willingness to learn and develop new skills.
- Good attention to detail and commitment to cleanliness.
- Flexibility to support different areas of the restaurant when needed.
- Professional attitude and appearance.
WHAT WE OFFER
- Competitive pay and opportunities for progression.
- Staff meals and team food benefits.
- Flexible working hours to support work-life balance.
- Full training and ongoing development opportunities.
- Opportunities to learn new skills across both FOH and BOH operations.
- A supportive and friendly team environment.
- Career growth opportunities as we continue expanding the Smoke & Pepper brand.
- Recognition for great performance and contribution.
- Be part of an exciting, fast-growing restaurant business.
- Work with a passionate team that takes pride in quality food and exceptional service.
Our Culture
At Smoke & Pepper, our people are at the heart of everything we do. We believe in teamwork, respect, passion, and creating opportunities for our team members to grow.
Whether you are starting your hospitality career or looking for your next opportunity, you will be welcomed into a team where your contribution matters.
If you’re passionate about great food, enjoy working with people, and want to be part of an exciting journey, we’d love to hear from you.
Join the Smoke & Pepper family and grow with us.
Work Location: In person
