Job Title: Client Services Coordinator
About the Role
We are looking for a proactive and organised Client Services Coordinator to join our team. In this role, you will be a key point of contact for clients, supporting day-to-day queries, coordinating service delivery, and ensuring a high standard of client experience across all interactions.
You will work closely with Account Managers and internal teams to help deliver accurate, timely, and efficient services while maintaining strong client relationships.
Key ResponsibilitiesClient Support & Relationship Management
- Act as the main point of contact for day-to-day client queries and requests
- Build and maintain strong, positive relationships with clients through a reliable and professional service
- Monitor client satisfaction and highlight any concerns or risks
- Escalate complex issues to Account Managers where appropriate
Service Delivery & Administration
- Support the coordination of payroll and operational activities to ensure timely and accurate service delivery
- Liaise with internal teams to meet client requirements effectively
- Track client requests, actions, and follow-ups to ensure completion
- Assist in resolving day-to-day operational issues
Client Onboarding & Compliance
- Support the onboarding of new clients to ensure a smooth and efficient process
- Work with Compliance and internal teams to obtain and maintain required documentation
- Ensure client records are accurate, complete, and regularly updated
CRM & Reporting
- Maintain accurate and up-to-date client information within the CRM system
- Record all client interactions, service requests, and account activity
- Assist in preparing client reports and updates when required
Account Administration
- Support Account Managers with contract renewals and general account administration
- Assist with ongoing account management tasks
- Help coordinate resolution of platform or system-related client queries
Skills & Experience
- Previous experience in Customer Service, Client Services, Account Support, Administration, or a similar role
- Strong organisational skills with the ability to manage multiple priorities
- Excellent communication skills with confidence in client-facing interactions
- Experience using CRM systems or databases (desirable)
- Proactive approach to problem-solving and service delivery
- High attention to detail and accuracy
- Ability to work effectively both independently and as part of a team
Benefits
- Company pension scheme
- Free flu jabs
- Gym membership
- On-site gym facilities
- Company sick pay
- 25 days annual leave + Bank Holidays
- Company bonus scheme
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Company pension
- Free flu jabs
- Gym membership
- On-site gym
- Sick pay
Work Location: In person
