Location
565 Manchester Road, Manchester, M29 7BQ
Hours of Work
4am to 1pm (Monday to Friday)
** Requirement to work bank holidays based on staff rota.
Weekend Working
7am to 2pm (1 in 4 Saturdays).
Job Purpose
To role is responsible for the day to day supervision of drivers and planners, ensuring that we provide service excellence to our customers, against a pre-defined set of business KPI’s. This role will work alongside the Head of Operations to support the site’s operational, safety, service and legal compliance performance.
** The ideal candidate would hold a valid CPC in National Road Haulage, although this is not essential.
Key Responsibilities
- Provide leadership, give work instructions and monitor the performance of the traffic dispatcher team i.e. Review of Depot KPI’s- Service, Safety and Profitability.
- Operationally manages the day to day shift operations at the depot including driver supervision and ensures vehicle availability through close working relationships with fleet management.
- Manage, motivate, train and develop team as required.
- Deal effectively with underperformance, implementing disciplinary procedures as appropriate
- Absence management, e.g. conduct return to work interviews.
- Manages the planning process for mobilisation of new work and tactical re-routes.
- Manage the seasonal challenges of Bank holidays and Christmas holidays ensuring the resources and routes are optimised according to customer needs.
- On a daily basis ensures routing and service issues are dealt with and is ultimately responsible for the customer service experience.
- From time to time they may conduct customer visits.
- Contribute toward on-going cost control, actively seeking to improve efficiency, reduce operating costs, increasing margin and meeting budget targets set.
- Day to day management of Drivers, Runners, and Transport Co-ordinators (TC’s) in order to achieve first class service delivery. Target 100% completion of daily scheduled routes.
- Liaise with Lead Drivers daily (a.m. de-brief) to ensure morning dispatch went as smoothly as possible. Address issues as required.
- Ensure new Drivers undertake a two-week training programme with Lead Drivers.
- Ensure existing drivers are up to date with DCPC training
- Ensure the training programme/matrix is kept up to date, i.e., all Drivers to know a primary and secondary route.
- Ensure vehicle cab inspections are carried out and documented and unsatisfactory outcomes are dealt with.
- Responsible for Driver recruitment (once approved by Head of Operations).
- Vehicle weighing equipment (scales) - ensure they are working for your Team (a.m. checks to be carried out) so that we are able to charge our customers accordingly.
- Provide first point escalation for the Customer Service Department.
- Deal with all health and safety non-conformances, e.g., near misses, potential hazards on customer sites and accidents. Ensure these are dealt with appropriately and in a timely manner (48 hour turn around).
- Ensure our insurance company is kept up to date re. accidents and relevant
- Driver information.
- Driver debriefs at the end of each shift confirming that all issues have been dealt with and that Driver intelligence is recorded and used to improve service delivery.
- Monitor/assist with vehicle KPI’s for the Team to ensure business objectives are met.
- Contribute to discussions around route planning as required.
- Deal with infringements and ensure the process is followed and we remain compliant.
- Deal with all non-compliance activities relating to transport legislation, including but not limited to, overweight vehicles, overspeed incidents, missing mileage, and driver hours. Ensure the process is followed and we remain compliant.
- Ensure all vehicle and Driver downloads are completed on time.
- Ensure vehicle checks are carried out on a daily basis via spot checks/viewing CCTV footage.
- Ensure all vehicle defects have been reported to the Fleet Manager daily.
- Liaise with the Fleet Manager daily re. vehicle availability and to assist with dropping off and picking up vehicles following maintenance work/MOT’s etc.
Ensure the Managers sign off process is completed in a timely manner.
- In conjunction with the HR Manager, ensure that mandatory training, inductions, toolbox talks, and disciplinary action are delivered in line with company policy.
Fresh Start are an equal opportunities and age friendly employer. This role is open to candidates that can read and write in English and who have the manual handling capacity that the role requires.
Successful candidates will be subject to pre-employment checks. Any offer of employment is conditional upon successful completion of these checks. Checks can include previous employment, financial security, DBS and banned list checks. By applying for this position, you are granting Fresh Start Waste Services Limited permission to conduct checks on your behalf.
Job Types: Full-time, Permanent
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Ability to commute/relocate:
- Manchester M29 7BQ: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Do you hold a valid Transport Managers CPC? (required)
Work Location: In person
