Housing Support Officer - Job Description
Reports to: Service Lead
Location: Office-based - Hagley House, Birmingham, B16 8LA, with regular travel to Pegasus properties across Birmingham and the Midlands
Hours: 20 hours per week (4 hours per day, 5 days per week)
Salary: £13 per hour. Annual starting salary £13,520
Contract Type: Permanent part time contract
DBS Required: Yes, Enhanced and Barred
About Pegasus Supported Housing
Pegasus Supported Housing Limited provides shared supported housing solutions in line with housing related support which promotes independence, safety, and security for vulnerable adults across Birmingham and the Midlands. We empower our service users to take positive action to promote their wellbeing and achieve their optimum level of independence in their daily lives, while working towards tenancy sustainment and their own homes.
Purpose of the Role
The Housing Support Officer is a versatile, hands-on role that combines direct support to service users with responsibility for property standards and compliance. Working flexibly across our services, the post-holder helps ensure that service users have consistent access to the support they need, while also making sure our properties are safe, well-maintained, and compliant with health, safety, and housing standards.
On any given day this could mean delivering person-centred support and life skills coaching to a service user, carrying out a property compliance or fire safety check, showing a prospective service user around a property, or supporting a new tenant sign-up and move-in. It is a role for someone who enjoys variety, is comfortable working across different properties and teams, and wants to make a genuine difference to both people and the homes they live in.
The Housing Support Officer works closely with Life Skills Coaches, Service Leads, and the wider team, providing additional capacity and continuity of support wherever it is needed most across the organisation.
Key Responsibilities and Duties
Service User Support
- Provide person-centred support to service users across Pegasus properties, promoting independence, wellbeing, and tenancy sustainment.
- Deliver flexible, responsive support across multiple services, ensuring service users receive consistent, high-quality support wherever and whenever it is needed.
- Support service users with day-to-day life skills, including managing personal finances, health and wellbeing, and general tenancy responsibilities.
- Risk assess and assist service users with security and safety matters within their homes.
- Respond to welfare concerns and safeguarding issues in line with Pegasus policies, escalating to the Service Lead or Management as required.
- Maintain accurate and up-to-date records of support provided, using Pegasus's online systems.
Property Compliance and Standards
- Carry out regular property compliance and health & safety checks, including fire safety logbooks and equipment checks.
- Conduct void and post-void property inspections, ensuring properties meet Pegasus's standards before new tenants move in, and reporting any required repairs or maintenance.
- Ensure properties remain compliant with all relevant regulatory, contractual, and health and safety requirements.
- Report and follow up on maintenance, repairs, and any property issues identified during checks or visits.
Viewings and Tenancy Sign-Ups
- Carry out property viewings with prospective service users and referring agencies, giving an accurate and welcoming introduction to the property and the support available.
- Support new tenant sign-ups and move-ins, ensuring service users understand their tenancy agreement and the services provided by Pegasus.
- Liaise with referring agencies, Service Leads, and colleagues to ensure a smooth and timely move-in process.
Team and Collaboration
- Work closely with Life Skills Coaches, Service Leads, and colleagues across the team, sharing relevant information to maintain continuity of support for service users.
- Attend and contribute to meetings, including multi-agency meetings, as required.
- Support the wider team with any additional tasks relating to service user support or property compliance, as directed by the Service Lead.
- Ensure service users have equal access to opportunities such as consultation, representation, safety, security, and clear information on their support entitlement, in line with the Charter of Rights.
General Responsibilities
- Participate in regular supervision and performance reviews.
- Ensure accurate timekeeping and record submission.
- Follow all Safeguarding, Health and Safety, and Data Protection policies and procedures.
- Promote equality, diversity, and inclusion in all aspects of the role.
- Take personal responsibility for professional development and remain up to date with best practice.
- Carry out any other reasonable duties in line with the scope and spirit of the role.
Person Specification
Essential:
- Must hold a full UK driving licence, valid business vehicle insurance, and have access to their own vehicle.
- Experience of working with multiple disadvantaged or vulnerable clients.
- Awareness of safeguarding and the relevant actions required in line with safeguarding policies.
- Experience of, or confidence in, carrying out property or premises checks (health & safety, fire safety, or similar).
- Strong communication and interpersonal skills, with the ability to build rapport with service users, colleagues, and external agencies.
- Excellent organisational skills, with the ability to manage a varied workload across multiple properties and priorities.
- Comfortable working independently and flexibly across different services and teams.
Desirable:
- Experience working in supported housing, social care, or a similar sector.
- Working knowledge of the welfare benefit system.
- Experience carrying out property viewings, inspections, or tenancy sign-ups.
- Qualification in Health and Social Care, Housing, or an equivalent field.
- Experience of working with multi-disciplinary agencies specialising in supporting vulnerable adults.
Benefits
- On-site parking
- Company pension
- Flexible working options
- Casual dress / branded uniform optional
- Structured training and development programmes
- Employee Assistance Programme
- 28 days annual leave including bank holidays (pro rata)
Pay: £13.00 per hour
Work Location: In person
