The IUC Clinical Quality Manager will provide senior clinical leadership and oversight for quality, governance, patient safety and clinical assurance across Integrated Urgent Care services. The postholder will support the delivery of clinical quality strategies, strengthen regulatory and statutory compliance and work closely with operational, clinical and governance teams to ensure safe, effective and patient-centred care.
The role will act as a key link between IUC governance structures, clinical quality teams and wider internal and external stakeholders, including ICBs, acute trusts, safeguarding partners, regulators and other healthcare providers. The postholder will also support service development, clinical pathway improvement, risk management, audit, learning responses and CQC assurance activity.
The postholder will oversee clinical quality, patient safety and governance activity across their area of responsibility, ensuring incidents, learning responses, Duty of Candour, risks, quality alerts and investigations are managed effectively and within agreed timeframes.
Key duties include supporting clinical teams to meet regulatory standards, identifying themes and trends from incidents and quality intelligence, contributing to clinical strategy and service improvement, and providing senior clinical advice to operational and IUC teams. The role will also involve supporting complex and multi-agency learning responses, undertaking or commissioning investigations, providing assurance for CQC and quality reporting, and promoting a Just Culture approach to learning.
The Clinical Quality Manager will line manage and support quality leads, provide visible and credible clinical leadership, contribute to clinical supervision and development, deputise for the Head of Clinical Quality when required and work collaboratively with internal and external partners to improve patient outcomes and strengthen governance across IUC services.
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
Our London – using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
The IUC Clinical Quality Manager will provide senior clinical leadership across quality, governance, patient safety and assurance within Integrated Urgent Care. The postholder will work closely with the Head of Clinical Quality to deliver local and pan-London clinical quality priorities, ensuring services meet statutory, regulatory and professional standards.
The role will include oversight of incidents, risks, learning responses, Duty of Candour, quality alerts, audits and clinical governance processes. The postholder will identify themes and trends, support complex investigations, contribute to CQC assurance, and ensure learning is translated into meaningful improvement for patients and staff.
The postholder will act as a visible and credible clinical leader, supporting clinical supervision, staff development, quality improvement and a Just Culture approach. They will build strong relationships with operational teams, IUC leaders, commissioners, system partners and external providers to strengthen pathways, improve patient safety and support high-quality, patient-centred care.
They will also line manage Quality Leads, deputise for the Head of Clinical Quality when required, contribute to senior clinical on-call arrangements, and represent the Trust at internal and external meetings, including highly sensitive or complex governance forums.
