Customer Contact Advisor – Join Our Team
Ready for a role where you can make a real difference every day? We’re looking for friendly, motivated Customer Contact Advisors to join our Eastleigh team.
No contact centre experience? No problem. If you enjoy helping people and bring the right attitude, we’ll give you the training and support you need to succeed.
You’ll be a great fit if you:
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Love helping customers and go the extra mile
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Enjoy a challenge and take pride in great work
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Solve problems and find the right solution
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Work well with others and enjoy being part of a team
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Adapt well to change and look for ways to improve how we work
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Feel confident using computers and learning new systems
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Stay calm under pressure and handle tough situations well
You’ll be at the heart of our customer service team, supporting customers by phone, webchat, and email in a fast-paced environment with empathy, confidence, and a calm approach.
Every conversation matters, and in this role you’ll help create a positive experience for our customers while being part of a supportive, professional team.
Our opening hours are Monday to Friday, 8:30am to 5:00pm, with a late finish until 7:00pm on Thursdays shared on a rota basis. This is a great opportunity to build your career in a customer-focused role with weekday hours, no weekend working, and no bank holiday shifts.
If you’re ready to help people, grow your skills, and join a supportive team, we’d love to hear from you.
We’re reviewing applications as they come in, so don’t wait to apply. We may close the advert early if we receive enough applications.
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
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We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
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We’re investing in our communities, to address local issues and create opportunities for everyone
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at .
