Melton Building Society has celebrated over 150 years of helping people to buy their homes and make the most of their savings. Our purpose is to sustainably create homes and build thriving communities and this is made possible through our amazing people, who place customers and the community at the heart of everything they do.
We have an exciting opportunity in our branch network for a full-time Customer Consultant to be based at our Grantham branch who also cover our other branch locations including Stamford, Bourne, Oakham and Melton Mowbray.
The 35-hour working week will be spread across 5 days, Monday to Friday, 8.30am – 4.00pm. There will also be a requirement to work on some Saturdays from 8.45 a.m. to 12.15 p.m. on a rota basis.
This is an excellent opportunity for a process driven, team player with exceptional customer service skills, attention to detail and communication skills.
About the position
As a Customer Consultant you will be responsible for:
- Engaging with customers to provide excellent customer service, keeping our promises, and proactively following up on all enquiries
- Proactively identifying opportunities to help customers with their financial needs
- Initiating and supporting brand building activities within the community to attract, acquire and retain customers
- Till and cash management
- Taking responsibility for recognising and resolving customer complaints
- Adhering to all branch controls, audit, and security standards
- Adopting a right first-time approach to provide customers with a seamless experience as well as carrying out customer transactions in an accurate and timely manner
- Delivering a best-in-class customer service and customer experience
What are we looking for?
People who share our passion to make a difference, build relationships and scratch under the surface to find the not so obvious solutions. We are keen to see applications from candidates who can demonstrate:
· Good Numeracy and English qualifications
· Customer Service experience is essential
· Cash handling skills
· High level of emotional intelligence, empathy, and exceptional customer service skills
· Attention to detail and accuracy
· Ability to work collaboratively within a team environment
· Experience in Financial Services is highly advantageous
Candidates will need to be in possession of a valid driving licence (Category B) and suitable vehicle for travel.
What’s in it for you?
We know that our most important asset at the Melton are our people – people who make things happen. We work in an industry where relationships with our customers are key to our success, and we continuously strive to make Melton Building Society a great place to work.
We aim to create an inclusive and supportive culture where our differences are embraced and where you feel that you belong.
For the right candidate, our competitive reward package includes:
- Generous employer pension contributions
- Free annual pension advice and pension welcome meeting
- 30 days holiday plus bank holidays
- Discretionary bonus scheme
- Health cash plan
- Reward platform with monthly treats and access to discounts
Basic salary plus a non-contractual travel allowance of £1,000 per annum to cover any travel-related expenses.
To apply, please enter your details & upload your CV.
You must have the right to work in the UK.
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Benefits:
- Company events
- Company pension
- Life insurance
Work Location: In person
