Company Overview
Blackness Marine is a busy, well-established marine boatyard in the beautiful South Hams, providing boat storage, lifting, maintenance and customer services to a loyal and growing customer base.
As our business continues to evolve, including the development of additional retail, hospitality and visitor services, we're looking for an organised, proactive and customer-focused Administrator to join our team on a full-time basis.
This is an excellent opportunity for someone with at least two years' administration experience in a customer-facing environment who enjoys variety and takes pride in delivering exceptional customer service while keeping office operations running smoothly.
The Role
You'll be the first point of contact for our customers, providing a warm and professional welcome while supporting the day-to-day administration and finance functions of the business.
This is a varied role combining reception, customer service, office administration and finance duties. No two days are the same, so we're looking for someone who is highly organised, enjoys working with people and is happy to turn their hand to a wide range of tasks.
Key Responsibilities
- Welcome customers and provide a friendly, professional first point of contact in person, by telephone and by email.
- Deliver excellent customer service, responding promptly to enquiries.
- Manage customer check-ins and assist with arrivals, departures and bookings.
- Process invoices, customer payments, maintain accurate financial records using Xero.
- Purchase ledger processing and bank reconciliations.
- Assist with VAT, PAYE and payroll administration.
- Support operational, maintenance and compliance record keeping.
- Work closely with colleagues across the business to ensure the smooth day-to-day running of the office.
- Provide weekend cover on a shared rota during our busy season (March to October).
About You
We're looking for someone who genuinely enjoys helping customers and has proven experience of working in a busy office environment.
Essential
- Minimum two years' administration experience in a customer-facing role such as reception, office administration, customer service or hospitality.
- Proven experience delivering excellent customer service.
- Strong administration and organisational skills, with excellent attention to detail.
- Experience using Xero (essential).
- Experience raising invoices, processing payments & undertaking bank reconciliations.
- Good working knowledge of Microsoft Office, particularly Excel.
- Excellent communication skills and a professional, friendly manner.
- Able to prioritise workloads, work independently / as part of a small, supportive team.
- Positive, flexible approach with a willingness to support colleagues across the business.
Desirable
- Experience with VAT, PAYE or payroll administration.
- Compliance or record-keeping experience.
- AAT qualification or equivalent practical experience.
- Experience within the marine, leisure, tourism or hospitality sectors.
What We Offer
- Competitive salary, dependent on experience.
- Company pension.
- Staff discounts in our shop and chandlery.
- Modern, air-conditioned office.
- Friendly, supportive team environment.
- A varied role with genuine responsibility and opportunities to develop.
- Beautiful location in the heart of the South Hams.
How to Apply
Please submit your CV together with a short covering letter explaining how your administration and customer service experience makes you a great fit for this role.
If you enjoy working with people, thrive in a busy office environment and are looking for a varied role in one of Devon's most unique marine businesses, we'd love to hear from you.
Pay: From £27,500.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
Language:
Work Location: In person
