Role Purpose
At Wingers, our Front of House Team Members are the face of the brand and play a vital role in creating the #TOPNOTCH experience our guests expect. You will be responsible for welcoming customers, taking orders, handling payments and delivering friendly, efficient service that reflects the energy and standards of Wingers.
You will work in a fast-paced environment where great service, strong teamwork and attention to detail are essential. As part of the front of house team, you will help create a positive guest experience while supporting the smooth day-to-day running of the restaurant.
About Wingers
Wingers is an exciting and fast-growing fried chicken brand that launched at the start of lockdown. Since then, we have steadily built a strong reputation and are now recognised as one of the most respected takeaway brands in our local areas. Our menu and operation are designed to be simple, effective and consistent, allowing us to focus on delivering quality food and great service every time.
Key Responsibilities
As a Front of House Team Member, your responsibilities will include:
- Greeting and serving customers in a friendly, professional and positive manner
- Taking customer orders accurately and efficiently
- Handling card and cash payments correctly
- Supporting customers with menu questions and general queries
- Communicating clearly with the kitchen team to ensure smooth service
- Helping to deliver fast, accurate and high-quality order handovers
- Maintaining high standards of cleanliness and presentation in the customer-facing areas
- Following all food safety, hygiene and health and safety procedures at all times
- Supporting with front counter organisation, restocking and general cleaning duties
- Working closely with managers and team members to deliver a smooth shift
- Representing the Wingers brand and delivering service the Wingers way
What We Are Looking For
The ideal Front of House Team Member will be:
- Friendly, confident and approachable
- Comfortable working in a busy, fast-paced environment
- Able to stay calm and focused under pressure
- A strong team player who works well with managers and colleagues
- Passionate about customer service and creating a positive guest experience
- Willing to learn and follow brand standards and procedures
No previous experience is required. We are looking for personality, attitude and a willingness to learn. Full training will be provided.
Skills and Behaviours
Successful Front of House Team Members should demonstrate:
- Strong communication skills
- A positive and enthusiastic attitude
- Reliability and punctuality
- Good attention to detail
- Confidence when speaking to customers
- The ability to work as part of a team
- Pride in cleanliness, presentation and service standards
Hours of Work
- Full-time and part-time positions available
- Flexibility to work shifts, including evenings and weekends, as required by the business
Training and Development
At Wingers, we will give you the tools and support to succeed. You will receive:
- Ongoing training
- Clear procedures and support to learn the Wingers way
- Opportunities to develop and progress your career within the business
Why Join Wingers?
This is a great opportunity to join an exciting, growing brand and become part of #TEAMWINGERS. We welcome applications from a wide range of individuals and are committed to building strong teams that share our passion for quality, standards and teamwork.
Pay: £12.71 per hour
Benefits:
- Discounted or free food
- On-site parking
Work Location: In person
