Job Overview
We are seeking a dedicated IT Support professional to provide technical assistance and support to our organisation. The ideal candidate will possess strong problem-solving skills and a comprehensive understanding of various operating systems, networks, and hardware components. This role involves delivering exceptional customer service while maintaining and troubleshooting IT infrastructure to ensure seamless business operations. The position offers an excellent opportunity for individuals eager to develop their career within a dynamic IT environment.
Duties
- Provide technical support for desktop and laptop computers, peripherals, and network devices across the organisation.
- Troubleshoot software issues, including Microsoft Office applications, Windows, macOS, Linux, and specialised enterprise software such as BMC Remedy, ServiceNow, and Jira.
- Manage user accounts and permissions within Active Directory and utilise tools like SCCM for software deployment and updates.
- Support network infrastructure including LAN, VPNs, DNS, TCP/IP configurations, firewalls, and related security measures.
- Assist with hardware maintenance and upgrades of computers, servers, and other IT equipment.
- Monitor system performance and conduct regular maintenance to prevent potential issues.
- Document incidents and resolutions accurately using ticketing systems such as ServiceNow or Jira.
- Collaborate with other IT team members to implement new systems or upgrades effectively.
- Communicate technical information clearly to non-technical staff through excellent customer service skills.
Experience
- Proven experience in providing technical support within an enterprise environment.
- Familiarity with computer networking concepts including TCP/IP, DNS, LAN, VPNs, firewalls, and TCP protocols.
- Hands-on experience with operating systems such as Windows (including Windows Server), macOS, and Linux.
- Knowledge of Active Directory management and utilisation of SCCM for software deployment.
- Experience troubleshooting hardware components and software applications across diverse platforms.
- Proficiency in using help desk tools like BMC Remedy or ServiceNow for incident management.
- Strong communication skills with the ability to explain technical issues clearly to users at all levels.
- Ability to analyse problems efficiently and implement effective solutions promptly. This role is ideal for motivated individuals seeking to expand their expertise in IT support within a professional setting that values continuous learning and excellent service delivery.
Pay: £31,420.00-£47,089.62 per year
Benefits:
- Canteen
- Casual dress
- Company events
- Employee mentoring programme
- Life insurance
- Private dental insurance
- Sabbatical
- Sick pay
- Work from home
Education:
- GCSE or equivalent (preferred)
Experience:
- Computer networking: 1 year (required)
Work Location: Hybrid remote in Birmingham B2 5QB
