Full time Salon Front of House – Client Experience & Reception Team
(Putney | Clapham | Balham | Richmond – South West London)
Company Overview
We are a multi-award-winning salon group with four beautifully designed spaces across South West London. We’ve built our name on more than great hair – we’re known for our warm, seamless client experience, and the people who make it happen. Our front of house team are at the heart of that – stylish, switched-on, and calm under pressure. They’re the first impression and the lasting memory.
Summary
We’re looking for confident, detail-driven individuals to join our Front of House team. This isn’t a typical receptionist role – you’ll be a key part of the client journey and the smooth running of the salon. From greeting guests and managing appointments to supporting stylists, coordinating the daily flow, and keeping everything beautifully on-brand – this is a role for someone who thrives in a fast-paced, premium environment and takes pride in making things run effortlessly.
You’ll also work closely with our marketing and social media teams, help maintain our brand presentation in-salon, and collaborate with other FOH team members across our salon group.
Key Responsibilities
- Creating a polished, welcoming and intuitive experience for every guest
- Managing the daily salon flow and supporting stylists and management with real-time coordination
- Answering phones and emails professionally and warmly
- Booking and managing appointments using our salon software (Shortcuts)
- Overseeing salon presentation, stock control and retail display
- Supporting with marketing tasks, brand visuals and social engagement where needed
- Producing daily and weekly reporting for the management team
- Keeping an eye on what’s happening in-salon and taking initiative when needed
What We’re Looking For
- Confident, polished and professional with natural people skills
- Someone who takes ownership and notices the small things
- Strong organisational skills and a calm, clear approach to busy environments
- Experience in a front-of-house, retail, beauty, fashion or hospitality role is ideal
- A genuine interest in the beauty, wellness or luxury service industry
- Proactive, reliable, and able to work well with a team
What We Offer
- A beautifully designed work environment that feels inspiring every day
- A supportive, respectful team culture across all locations
- Training and development to help you grow in customer experience, management, or creative areas
- Opportunities to step into operations, marketing or management roles over time
- Free hair services and luxury retail discounts
- Retail commission on take-home sales
- Every second weekend off for employed team members
- Part-time and full-time options available (20–40 hours per week)
Pay
£13.50 per hour + retail commission
(Progression opportunities for strong performers)
Schedule
Full-time: 40 hours per week
Working shifts between 9am–9pm including weekends
Apply Now
We’re looking for people with taste, initiative and presence – if that’s you, email your CV to [email protected] or pop into one of our salons. We’re always open to meeting someone who gets what luxury service should feel like.
Job Type: Full-time
Pay: £14.00 per hour
Benefits:
- Employee discount
- Referral programme
Application question(s):
- Are you able to commute to South West London (Balham, Clapham Junction, Putney and Richmond)?
Work Location: In person
