Job Summary
We are seeking a dedicated and proactive Customer Service Representative to join our dynamic team. This role requires excellent communication abilities along with retention skills.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Analyse customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain accurate records of customer interactions in Salesforce, ensuring all information is up-to-date.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
- Follow up on unresolved issues to ensure complete customer satisfaction.
Experience
- Previous experience in a customer service role is preferred, particularly within the financial services sector.
- Retentions experience.
- Strong analytical skills with the ability to assess situations and provide effective solutions.
- Excellent verbal and written communication skills, with a focus on clarity and professionalism.
- A positive attitude and a commitment to delivering exceptional customer service.
Job Type: Full-time
Pay: From £12.00 per hour
Schedule:
Experience:
- customer service: 5 years (required)
- RETENTION: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
