This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Customer & Markets Insight Manager
If you’re a strategic thinker with a passion for insight, this could be your ideal role
You’ll inspire colleagues and stakeholders to make good decisions based on your insight briefs and stories
Joining a forward-thinking and influential team, you can expect great visibility for you and your work
As a Customer & Markets Insight Manager, you’ll sit within the product organisation, translating customer and market insight into actionable inputs that shape product strategy and proposition development. Your work will ensure customer insight directly informs product decisions and drives customer-led growth.
Day to day, you’ll be:
Delivering multi-source actionable insight
Synthesising customer, behavioural and market insight to inform product priorities and roadmap decisions
Identifying growth opportunities through customer needs, behaviours and unmet demand
Shaping and challenging product problem statements using customer insight and behavioural understanding
Engaging with external practitioners to make sure we remain up to date with the latest techniques
We’ll be looking for you to have experience of market research or customer insight on either the client or agency side. You’ll have the ability to focus on insight programmes to match business priorities across multiple brands, and will have experience of managing qualitative and quantitative research studies.
Along with this, you’ll need:
Experience applying customer and behavioural insight within product, digital or proposition development environments
Ability to link insight to measurable customer and business outcomes
An understanding of external regulations and their impact on the customer and marketing strategy
Excellent communication skills, both verbally and in writing
Strong influencing skills and the ability to build strong relationships with colleagues at all levels
The ability to deliver multiple projects on time and in budget
