We're recruiting an experienced Customer Service Advisor to join a fantastic, purpose-built student accommodation site in Exeter.
This is the perfect role for someone who enjoys being actively involved on site, takes ownership of the resident experience, and isn't just behind a desk. You'll be a visible, hands-on presence across the building, supporting residents and operational teams.
About the Role
This varied front-of-house position combines customer service, administration, and active site engagement in a busy residential environment.
Key Responsibilities:
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Deliver a professional front-of-house reception service
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Welcome and assist residents, visitors, partners, and contractors
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Maintain an active presence across the building, engaging with residents
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Handle day-to-day enquiries and resolve issues promptly
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Assist with viewings and promote services
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Manage parcel deliveries and general reception administration
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Complete incident logs, room inspections, welfare checks, and ad-hoc tasks
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Identify hazards, resolve risks, and respond appropriately to alarm activations
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Support compliance, health & safety, and operational checks
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Keep reception, communal lounges, lift lobbies, and hallways clean and presentable
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Work closely with site management, maintenance, and operational teams
About You:
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Experience in a customer-facing, hospitality, residential, or front-of-house role
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Passion for people and exceeding customer expectations
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Confident, calm, and professional in a fast-paced environment
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Strong written and verbal communication skills
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Well-presented and able to represent the brand on site
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Proactive, organised, and willing to get involved wherever needed
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Good computer literacy and attention to detail
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A team player with empathy and understanding
What's on Offer:
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Full Time - Monday-Friday 9-5pm
- Collaborative, professional, and supportive team environment
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Hands-on role with real responsibility and visibility on site
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Salary: £26,756 per annum
