About The Music Works
We're proud to be Music School of the Year 2025 and Highly Commended at the Surrey Business Awards. Our purpose is simple: we make musicians and communities. We believe music has the power to build confidence and connect people, and our Milford Centre is the heart of our local community.
We're now looking to contract an experienced, organised self-starter to take on centre management services at Milford.
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The Role
You’ll be responsible for delivering the outcomes below in the way that works best for you, and you're free to arrange your own suitable cover if you can't make a session (subject to safeguarding checks being in place).
We're after someone who:
✅ Builds trust fast - you're the warm, capable presence that makes people feel at home from their very first enquiry
✅ Takes ownership - you treat the space like it's your own, keeping it welcoming and well-run
✅ Communicates brilliantly - clear, professional, and discreet with parents, students, and our central team
✅ Spots opportunities - commercially minded, always looking for ways to help the centre (and its community) grow
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Service Coverage:
- Ensuring the centre opens and closes safely and securely, in line with our health & safety and security requirements
- Welcoming customers and teachers, and making sure students get where they need to be
- Keeping the teaching schedule up to date on our booking system, accommodating changes and rescheduling as needed
- Making sure teaching rooms are set up and equipped for scheduled lessons, and flagging any broken or faulty kit
- Running taster sessions and enrolling new students
- Preparing welcome packs for new starters and keeping teachers briefed for the week ahead
- Following up on outstanding invoices
- Helping promote and organise events and performances from time to time
- Keeping essential supplies stocked (kitchen, bathroom, stationery, etc.)
- Letting teachers know about customer credits to use, and helping fulfil these where possible
- Prompting teachers to complete attendance records
- Encouraging customers to leave reviews and feedback
- During the closure weeks each year, a lighter-touch remote service (enquiries/admin only) is required - this can be done from anywhere
Your skills & experience
- Customer service background is a plus, not essential
- Excellent organisational skills and a sharp eye for detail
- Confident with Microsoft 365 and managing schedules/diaries
- Commercially minded, proactive, and comfortable working independently
- An interest in music is a bonus!
Pay: £13.00 per hour
Benefits:
Ability to commute/relocate:
- Godalming GU8 5BZ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you registered with HMRC as a self employed?
- Do you have reliable access to a vehicle?
Language:
- Fluent English (A level) (required)
Licence/Certification:
- Driving Licence (required)
- Enhanced DBS (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
