About Us
Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment.
Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.
Why Join Us
A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career
Alongside competitive pay, you can also:
- Discounts and perks across travel, retail, hospitality and wellbeing
- Company pension scheme and life insurance cover
- Discount on Food and non-alcoholic beverages across all venues
- Season ticket loan and cycle to work scheme
- Refer a friend bonus reward
What We Are Looking For
We are looking for experienced a Poker Dealer to join our fantastic team, within this role you must have previous experience working as a Poker dealer, having the ability to host live tables and fully aware of compliance and social responsibilities.
All dealers will be required to be skilled in executing No Limit Texas Hold’em cash games and tournaments. Omaha, Mixed and Dealers Choice games may also be required on the completion of further training
Main Responsibilities
- Deal cards accurately and efficiently according to poker game rules (e.g., Texas Hold’em, Omaha).
- Manage the pot: collect and distribute bets, handle chips, and ensure correct payouts.
- Maintain game integrity by enforcing house rules and monitoring player behaviour.
- Provide guest service: interact professionally with players, answer questions, and create a welcoming table atmosphere.
- Communicate clearly with players and floor supervisors regarding game issues, disputes, or irregularities.
- Handle money and chips responsibly, ensuring accurate transactions and security at all times.
- Follow all gaming regulations, casino policies, and safer gaming procedures.
- Immediately report any concerns regarding the security of the games to a poker supervisor or manager.
- Report all incidents regarded as suspicious as defined by the AML training.
Service Behaviours
Our Poker Dealers are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK
This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Dealers will spend a large portion of their shift on their feet working directly with the public.
