Teqniq is searching for a Independent Reviewing Officer to work in the public sector.
37 hours per week.
3 month contract.
09:00-17:00
Flexible/hybrid role.
Job Description:
We are seeking experienced and independent professionals to undertake the role of Independent Officer within Children’s Services complaints.
Working on a freelance basis, you will investigate complaints made under the Social Services Complaints Procedure (Wales) at Stage 2.
This is a vital role in ensuring complaints are handled fairly, transparently, and in line with statutory guidance, supporting accountability and continuous improvement across services for children and families.
Key Responsibilities:
- Carry out independent investigations into Stage 2 complaints relating to Children’s Services
- Work alongside an Independent Person (where required) to ensure fairness, transparency, and compliance
- Gather and analyse evidence, including case records, policies, and interviews with relevant parties
- Engage sensitively with complainants, families, advocates, and professionals
- Produce clear, balanced, and evidence-based investigation reports with findings and recommendations
- Ensure investigations comply with the Social Services Complaints Procedure (Wales) Regulations
- Identify learning opportunities to support service improvement
About You:
We are looking for individuals who have:
- Substantial experience in children’s social care, safeguarding, or complaint investigation work
- Strong knowledge of relevant legislation and frameworks, including:
- o Social Services and Well-being (Wales) Act 2014o Children Act 1989 & 2004o Welsh statutory complaints procedures
- Ability to conduct fair, thorough, and impartial investigations
- Excellent report-writing skills with the ability to present complex information clearly
- Strong interpersonal and communication skills, with experience managing sensitive situations
- The ability to work independently and manage assignments effectively
- A relevant professional qualification (e.g. social work, legal, or investigative background) is desirable.
Additional Information:
- This is a freelance, sessional role with work allocated on an as-needed basis
- The role involves dealing with sensitive and potentially distressing information, requiring professionalism and resilience
- An enhanced DBS check will be required.
TEQ-0626-RQ1744075
INDAR1
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.
Job Type: Full-time
Pay: £30.54 per hour
Work Location: In person
