Position: Business Rates and Utilities Officer
Location: Birmingham (B6 4DW)
Salary: Competitive (depends on experience)
Contract Type: Permanent
Position Type: Full Time (35h/week)
Working hours: Monday to Friday between 9.00am and 18:00pm
Join Your Support Line
At Your Support Line, we're more than just a business support provider—we're a trusted partner helping businesses thrive. As a group of specialist companies, we offer expert advice, practical solutions, and tailored support across business rates, utilities, financial services, growth strategies, and much more.
Our people are at the heart of everything we do. We invest in your development, provide opportunities to gain professional qualifications such as IRRV, and create an environment where collaboration, learning, and career progression are encouraged.
About D2S Business Solutions Ltd
D2S Business Solutions Ltd is part of the Your Support Line Group and specialises in providing expert Business Rates and Utility Services to businesses across the UK. We pride ourselves on delivering exceptional client service and building long-term relationships by providing knowledgeable, efficient, and professional support.
The Role
We are looking for an organised and proactive Case Worker to join our growing Business Rates Department.
Working closely with the Head of Department and your colleagues, you will manage a portfolio of Business Rates cases, liaise with clients and external organisations, and ensure every case is handled efficiently, professionally, and in line with compliance requirements.
Whether you already have experience in Business Rates or are looking to develop a career in the industry, we provide full training and ongoing support to help you succeed.
What You'll Be Doing
As a Case Worker, your responsibilities will include:
- Managing Business Rates cases from initial instruction through to completion.
- Gathering and assessing case information to determine eligibility.
- Setting up and maintaining client records on the case management system.
- Updating VOA case spreadsheets and internal databases.
- Liaising with clients, local councils, the Valuation Office Agency (VOA), and other professional organisations.
- Drafting contracts and client correspondence.
- Responding to client enquiries in accordance with the company's Terms of Business.
- Ensuring all cases comply with internal procedures and regulatory requirements.
- Supporting Directors, the Head of Department, Line Managers, and colleagues across the business.
- Carrying out research and providing administrative support where required.
- Assisting with general office duties including answering calls, filing, scanning, printing, post handling, and document management.
- Attending team and business meetings.
- Undertaking additional administrative and ad hoc duties as required.
What We're Looking For
Experience in a similar role is desirable but not essential, as comprehensive training will be provided.
We're looking for someone who is:
- Highly organised with excellent time management skills.
- Able to manage multiple tasks and meet deadlines.
- Detail-oriented with strong analytical and problem-solving abilities.
- Confident using Microsoft Word, Excel, and Outlook.
- Comfortable working independently as well as collaboratively within a team.
- Adaptable and able to learn quickly.
- A strong communicator with excellent written and verbal communication skills.
- Professional when building and maintaining client relationships.
- Knowledgeable of GDPR principles (desirable).
- Proactive and able to use their own initiative.
- Committed to delivering high-quality customer service.
What We Offer
At Your Support Line, we believe in supporting our employees as much as we support our clients.
You'll benefit from:
- 28 days annual leave (including Bank Holidays)
- Free on-site parking
- Pension Scheme (Penfold)
- Full training and ongoing mentoring
- Opportunities to gain professional qualifications, including IRRV
- Tailored learning and development programmes
- Career progression opportunities within a growing business
- A supportive, friendly, and collaborative working environment
How to Apply
If you're looking for a rewarding career with opportunities to learn, develop and grow, we'd love to hear from you.
Please send your CV through Indeed.
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
If you require any adjustments during the recruitment process or need additional time to apply, please contact our Recruitment Team on 0333 880 1154.
Security
Successful candidates must pass a disclosure and barring security check.
Please note we do not work with agencies.
Job Types: Full-time, Permanent
Pay: From £23,660.00 per year
Benefits:
- Company pension
- On-site parking
Ability to commute/relocate:
- Birmingham B6 4DW: reliably commute or plan to relocate before starting work (required)
Experience:
- Office: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
