Overview
This role will be reporting into the Delivery and Assurance Lead within the Smart Metering Team. This role is crucial in ensuring we deliver the most efficient roll out for the smart metering programme.
The Smart Metering Field Officer will be responsible for investigating and resolving discrepancies related to meter data and identifying whether an exchange will fall within the easy or complex criteria. This role may require direct customer interaction and on-site visits.
This role is field based and will require driving between different sites across the South East Water Area.
Main Responsibilities
- Walk planned installation routes ahead of the external partner to identify and resolve "skip" jobs (e.g., unknown locations, long-unread meters, or proof of supply issues).
- Investigate and resolve access or location barriers; escalate complex issues to internal teams if immediate resolution isn't possible.
- Update internal systems with precise data to ensure the meter exchange team can complete all assigned installs without delay.
- Open meter pits to classify exchanges as "easy" or "complex."
- Perform basic on-site work to convert "complex" exchanges into "easy" installs where possible.
- Capture and upload high-quality photographs to document work, site conditions, and asset information.
- Investigate meters failing to connect to the network, performing manual activations or collaborating with third-party partners to resolve technical faults.
- Conduct face-to-face follow-up visits with customers to verify supply and explain the metering process professionally.
- Attend sites to manage customer complaints or address objections to smart technology.
- Act as a subject matter expert to provide reassurance regarding smart meter safety, benefits, and technology.
- Serve as the professional face of South East Water, maintaining high standards of customer service and representation.
- Ensure all field activities strictly follow company policies, industry regulations, and health and safety guidelines.
- Proven electrical experience or background in electrical engineering or related fields is essential.
- Mechanical knowledge combined with practical experience using hand tools and power tools is highly desirable.
- Familiarity with smart metering technology or experience in utility services is advantageous.
- Ability to interpret technical diagrams and manuals accurately.
- Strong organisational skills with the ability to manage multiple tasks efficiently in a field environment.
- Excellent communication skills to interact effectively with clients and team members.
- Valid UK driving licence is preferred, as travel between sites will be required. This role offers a challenging yet rewarding environment for individuals eager to apply their technical skills within the energy sector while contributing to innovative metering solutions.
Skills / Qualifications / Experience
- Good standard of secondary education and able to demonstrate a good standard of numeracy and literacy skills.
- Self-motivated and organised to plan the working day independently.
- A keen eye and a good investigative approach to look into the root cause of an issue and implement a solution where necessary.
- Excellent communication and interpersonal skills with a calm, empathetic approach to speak to our customers and provide the best service that we can.
- Previous experience of dealing with customers face to face.
- Good knowledge of water meters and an understanding of the meter exchange process.
- Full, clean UK Driving Licence essential.
Pay: Up to £27,164.00 per year
Work Location: In person
