Introduction
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.
Overview
Gallagher is seeking a detail-oriented and proactive Web Content Lead to join our dynamic Global Web Operations team. Reporting directly to the Web Content Manager, this role is focused on supporting global web operations by bridging strategy and execution. The Web Content Lead will ensure high-quality page builds, streamline workflows, and foster collaboration across global stakeholders, developers, and regional marketing teams.
This role will serve as a mentor and quality gatekeeper for a distributed team of web editors across the U.S., EMEA, APAC, and LATAM. The ideal candidate will have extensive experience with enterprise content management systems (Sitecore preferred), a strong understanding of web page structure and UX best practices, and exceptional communication and leadership skills.
How you'll make an impact
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Lead internal peer review processes for all web page builds before publishing, ensuring consistency, accuracy, and adherence to high-quality standards.
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Provide feedback and coaching to global web editors (India, LATAM, EMEA, APAC) to improve quality and efficiency.
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Identify recurring issues and implement solutions or training to address them.
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Act as backup support for the Web Content Manager when needed.
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Build and publish pages in Sitecore CMS with precision and efficiency, troubleshooting issues related to components, layouts, and rendering.
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Escalate bugs and collaborate with development teams to resolve issues.
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Support updates such as focus points, content fixes, and enhancements, as well as assist with webinar uploads (ON24) and multimedia updates.
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Partner with stakeholders, account managers, and project managers to clarify requirements and translate business needs into actionable web execution plans.
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Participate in kickoff (KO) calls and intake discussions to ensure alignment on project goals and timelines.
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Maintain and update job aids, component guides, and internal documentation to support team processes.
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Identify opportunities to streamline workflows and improve efficiency across global teams.
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Support onboarding and training of new web editors, scaling best practices across regions.
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Ensure smooth handoffs across time zones (US, EMEA, APAC, LATAM) and act as a key point of contact for regional web support, especially in EMEA and LATAM.
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Help manage coverage gaps and ensure continuity of work across global teams.
About you
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4+ years of experience in web content management or digital production.
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Hands-on experience with a CMS (Sitecore strongly preferred).
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Strong understanding of web page structure, components, and UX best practices.
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Experience working with global or remote teams.
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Excellent communication and stakeholder management skills.
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Strong attention to detail and a quality control mindset.
Desired Experience:
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Experience leading peer reviews or mentoring team members.
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Familiarity with Workfront or similar project management tools.
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Experience working with developers and debugging web issues.
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Exposure to webinar platforms (e.g., ON24).
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Experience in a fast-paced, high-volume environment.
Key Skills & Traits:
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Detail-oriented and highly organized.
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Strong problem solver with a proactive mindset.
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Confident communicator (not afraid to ask questions or push back).
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Ability to balance multiple priorities across regions.
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Process-driven with a focus on continuous improvement.
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Leadership mindset without requiring a formal title.
What Success Looks Like in This Role:
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Consistent, high-quality page builds across all regions.
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Reduced errors and rework through strong peer review processes.
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Improved team efficiency through enhanced processes and documentation.
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Strong communication and trust with stakeholders.
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A well-supported, well-trained global team of web editors.
