Are you an experienced customer service professional with a passion for international trade and export operations? We are working with a well-established business to recruit an International Customer Service Executive to join their busy and collaborative team. This is a varied and rewarding role offering real ownership of a portfolio of global and UK accounts.
The Role
Reporting to the Customer Service Manager, you will serve as the primary contact for a portfolio of international and UK customers, managing orders end-to-end from processing through to final delivery. You will be responsible for coordinating international documentation, ensuring regulatory compliance, and supporting Sales Managers - all while delivering an exceptional level of service.
Key Responsibilities - Customer Service Executive
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Manage a portfolio of international customer orders, acting as the primary contact from order processing through to end delivery, including the preparation of international documentation such as Customs & Excise paperwork.
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Ensure full regulatory compliance across export activity and the effective global movement of goods to meet internal and external customer requirements.
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Manage UK customer orders, liaising with internal teams including Operations and external haulage and logistics partners to ensure on-time, accurate delivery.
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Provide administrative and operational support to the Sales Managers as required.
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Build and maintain effective third-party and cross-departmental relationships.
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Identify and communicate opportunities to improve customer service and operational efficiency.
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Provide cover for similar administrative functions across the business as required.
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Actively support and contribute to the company's sustainability and ethical trading goals.
About You - Customer Service Executive
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Proven experience in customer service within an export, international trade, or logistics environment.
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Solid understanding of customs declarations and international trade documentation.
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IATA certification is advantageous but not essential.
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Strong IT and administrative skills with a high level of accuracy and attention to detail.
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Excellent interpersonal and communication skills with the ability to remain calm under pressure.
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A collaborative, team-oriented approach with a genuine enjoyment of building relationships.
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Able to manage multiple priorities effectively in a fast-paced environment.
Benefits
- 24 Days holiday + Bank holidays
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Performance Bonus
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Generous Pension contribution
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Life Insurance (Death in-service)
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Employee Assistance programme
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1-day additional holiday after 5 years
If you have experience in customer service, export operations, or trade compliance and are looking for a dynamic role where you can make a real impact, please apply with your CV in the first instance.
