- Immediate Start Available
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Potential Permanent Position Within The Business
The employer is a medium-sized organisation operating within the financial services sector. They are dedicated to providing innovative solutions and exceptional service to their customers.
- Respond promptly to customer inquiries via phone, email, or other communication channels.
- Resolve customer issues efficiently and professionally, ensuring a high level of satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Assist with processing customer requests and updating account information.
- Collaborate with internal teams to address customer concerns effectively.
- Provide product and service information to customers when required.
- Identify and escalate issues to the appropriate teams when necessary.
- Contribute to improving processes and enhancing the customer experience.
A successful Inbound Customer Service Advisor should have:
- Previous experience in a Inbound Customer Service Advisor role
- Strong communication and problem-solving skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Proficiency in using computer systems and software applications.
- A positive attitude with a focus on delivering excellent customer experiences.
- Attention to detail and strong organisational skills.
- Potential to go permanent with the business
- Temporary 4-month position offering flexibility.
- Opportunity to gain experience in the financial services industry.
- Work in a convenient location in Sevenoaks.
